Senior Service Desk Technician

Jobs via Dice; Frankfort (KY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Desk Technician to be the frontline support for end users in a dynamic desktop computing environment. This role requires a blend of technical expertise and exceptional customer service skills to ensure optimal workstation performance. You will be responsible for troubleshooting hardware and software issues, maintaining communication with users, and providing timely assistance. If you are a problem solver with a passion for helping others and thrive in a fast-paced environment, this is the perfect opportunity to showcase your skills and make a significant impact in a supportive team setting.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

PTO, Vacation or Sick Leave

Qualifications

• Proven experience providing technical support for Windows OS and various software.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide support and maintenance for desktop computing environment.
• Install, diagnose, repair, and upgrade all hardware and equipment.

Skills

Technical Support for Windows OS

HW/SW Troubleshooting

Customer Service Skills

Communication Skills

Critical Thinking

Problem Solving

Job description

Description:
The Service Desk Technician will provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion, and provide end-user assistance where required.
Business Hours:
Monday-Friday 6:30a.m.-6:00 pm
Saturday 7:30 am - 1:00 pm
Selected Candidates Hours:

1. Monday - Friday 7:30AM to 4:30 PM
2. Monday - Friday 8:00AM to 5:00 PM

TOP SKILLS

1. Proven experience providing technical support for Windows OSs, Office, Exchange, AD, and a variety of other HW and SW and proprietary systems.
2. Experience and skills with HW/SW troubleshooting and critical thinking/problem solving is very important. Have to be able to make end users feel important and at ease.
3. Customer Service - will be a customer care position and must have strong customer service skills and strong communication skills with end users and with team members.

• 100% onsite in Frankfort, KY
• Excellent customer service skills.
• Reliable attendance
• Customer services skills and temperament
• Empathetic
• Good Communication Skills
• Problem solver (troubleshooting skills)
• Critical thinker
• Adaptable
• Self-starting and Initiative
• Able to simplify explanations so that the customer understands

Additional Skills & Qualifications:
Excellent customer service skills and communication skills are essential. Interpersonal skills, attitude, and work ethic are more important than technical experience.

Experience Level: Intermediate Level
Pay and Benefits:
The pay range for this position is $18.00 - $23.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type:
This is a fully onsite position in Frankfort, KY.
Application Deadline:
This position is anticipated to close on Feb 12, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.