Senior ROI Technician

Banner Health; Indianapolis (IN); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Release of Information Technician to join their dynamic team. In this fully remote position, you will manage high-volume requests for confidential patient information while ensuring compliance with HIPAA and other regulations. You will be part of a supportive environment that values work-life balance and employee well-being. This role offers the chance to enhance your skills and contribute to meaningful work that impacts patient care. Join a forward-thinking organization dedicated to investing in your growth and success.

Qualifications

• 3 years of experience in medical records and 1 year in release of information.
• Knowledge of health information practices and medical terminology.

Responsibilities

• Manage requests for confidential patient information ensuring compliance with regulations.
• Conduct high volume releases of health information and monitor workflow.

Skills

Medical Records Management

HIPAA Compliance

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Education

Post-high school education in medical records

Tools

EHR systems

Windows

Databases

Job description

Department Name: HIMS Release of Information-Corp

Work Shift: Day

Job Category: Revenue Cycle

Estimated Pay Range: $20.01 - $30.01 / hour, based on location, education, & experience.

In accordance with State Pay Transparency Rules.

Join a dynamic and expanding department dedicated to your growth and success! As a Senior Release of Information Technician, you'll have the opportunity to enhance your skills while contributing to meaningful work that impacts patient care. We're committed to investing in our team members and fostering an environment where you can thrive. With supportive management, you'll enjoy a collaborative work culture that values work-life balance and employee well-being. Grow with us and make a difference every day!

Location: Remote

Shift: Days & Hours: Monday - Friday 7am-4:30pm

Requirements: 3 years Medical Records and 1 year release of information experience.

Our ideal candidate will have at least 3 years of related work experience in medical records with 1 year of release of information experience. Our ROI team ensures all regulatory requirements are followed, reconciles medical record activity, maintains records in centralized locations, retrieves charts, and scans, indexes, and validates records.

This is a fully remote position and available only in the following states: AK, AR, AZ, CA, CO, FL, GA, IA, ID, IN, KS, KY, MD, MI, MN, MO, MS, NC, ND, NE, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WV, WA, WI & WY.

Within Banner Health Corporate, you will have the opportunity to apply your experience in support of a nationally-recognized healthcare leader. We offer careers in various disciplines, including Human Resources, Finance, IT, Legal, Managed Care, and Public Relations, contributing to our award-winning patient care.

POSITION SUMMARY

This position manages a high volume of requests for confidential patient information, ensuring compliance with HIPAA, Federal, state, and regulatory guidelines across the Banner Health system. May act as a leader and liaison, facilitating high-quality customer service and overseeing workflow and process improvements.

CORE FUNCTIONS

1. Conducts routine, complex, high volume releases of health information in accordance with policies and laws. Acts as a liaison to ROI techs, knowledgeable of applicable regulations, and prepares records for external review and legal proceedings.
2. Monitors workflow, completes activities, and communicates opportunities for improvement. Serves as backup to ensure department efficiency.
3. Compiles statistics, generates reports, and supports projects to meet department goals. Meets productivity standards.
4. Assists with training and re-education of ROI staff. Promotes effective communication and customer satisfaction. Acts as a liaison between staff, providers, and other departments.
5. Provides customer service to patients, vendors, physicians, and staff via various communication channels.
6. Works independently, providing leadership and expertise in release of information, ensuring compliance with all guidelines. Determines appropriate payments and prepares records for audits and legal needs.

MINIMUM QUALIFICATIONS

Requires knowledge of health information management, demonstrated through 1+ years post-high school education in medical records and information systems, plus 1 year release of information experience. Must have a thorough understanding of health information practices, medical terminology, and relevant regulations. Ability to organize, prioritize, and maintain confidentiality. Strong problem-solving, communication, and interpersonal skills are essential. Technical proficiency in Windows, EHR systems, and databases is required.

PREFERRED QUALIFICATIONS

Current enrollment in RHIT or RHIA programs, experience coordinating work groups, and a background in medical terminology are preferred. Additional education or experience related to the role is also advantageous.

Anticipated Closing Date: 2025-08-28

EEO Statement: EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

Privacy Policy: Privacy Policy