Senior Service Desk Engineer — VIP IT Support & Infra

Insight Global

Greenville (SC)

On-site

USD 52,000 - 58,000

Full time

8 days ago

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Benefits offered by this job

Medical, dental, vision insurance

401k retirement account with employer

Paid time off

Job summary

Insight Global is seeking a Senior Service Desk Engineer to join our growing IT Infrastructure team in Greenville, SC. This Level 2 escalation resource provides advanced end-user support and drives service desk improvements for enterprise-scale environments.

The role requires mentoring junior staff, strong Microsoft technologies experience, and a customer-first mindset. You will support MS 365/Teams, Active Directory, Windows servers/desktops, VPN, and across desktop/collaboration platforms.

Qualifications

Bachelor's degree in IT, CS, or related field.
6+ years of hands-on IT support or service desk engineering experience.
Administering M365 and MSN Teams.
Providing support for end user groups of over 3500 people.
Provision and knowledge of how to provide white glove VIP support.
Networking connectivity and file share permissions.
Microsoft Windows Desktop Operating Systems (XP, Vista, Windows 7, Windows 8, Windows 10).
Microsoft Windows Server Operating Systems (2003, 2008, 2012).
Microsoft Active Directory, IIS, SQL Server (2005, 2008, 2008 R2), and Remote Desktop/Terminal Services.
Server Hardware Technologies.
Data backup and Recovery Support, Corporate Antivirus Support, and VPN Connectivity Support.
VMware Horizon / VDI.
Strong customer service, troubleshooting, and communication skills.

Responsibilities

Resolve escalated service desk tickets and complex technical issues.
Provide remote and onsite support for end users across desktop and collaboration technologies.
Administer and support Microsoft 365, Teams, Active Directory, and Windows environments.
Troubleshoot networking connectivity, file share permissions, VPN access, and endpoint issues.
Deliver white-glove VIP support for executive stakeholders.
Partner with clients and internal teams to identify root causes and implement long-term solutions.
Mentor junior service desk technicians and assist with training initiatives.
Support ticketing operations through ManageEngine ServiceDesk and related tools.
Assist with small IT infrastructure and service delivery projects.
Develop and implement solutions to reduce recurring technical issues.