Lead Service Designer — Health Experience (Remote)
Humana, Inc.
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Humana is seeking a Lead Service Designer to help guide the Insurance Product Experience (IPX) team in transforming member experiences. You will lead vision work, research, prototyping, and cross-functional collaboration across channels to identify opportunities and design impactful service solutions.
The role partners with UX/UI, product, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints, while staying current with health-insurance service
Qualifications
- Bachelor’s or Master’s degree in a design or research field.
- 7+ years of relevant industry experience.
- Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration.
- Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite
Responsibilities
- Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning
- Lead co-creation workshops and ideation sessions with cross-functional stakeholders and channel partners to align on needs and generate ideas for improving service experiences
- Accountable for designing and delivering artifacts integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides
- Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints
- Demonstrate emotional IQ, ability to listen, and thoughtfulness to establish relationships with our business stakeholder and channel partner teams, and strengthen our ability to deliver through cross enterprise collaboration
- Stay informed about industry trends in health insurance, digital health, and service design best practices
Skills
Education
Tools
Job description
Humana is seeking a Lead Service Designer to help guide the Insurance Product Experience (IPX) team in transforming member experiences. You will lead vision work, research, prototyping, and cross-functional collaboration across channels to identify opportunities and design impactful service solutions.
The role partners with UX/UI, product, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints, while staying current with health-insurance service
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
