Senior Service Designer: End-to-End CX & Prototyping

Akraya; San Diego (CA); Hybrid; USD 90,000 - 96,000; Full time

Job summary

Akraya is seeking a Service Design Lead to own the full lifecycle of service design initiatives in a hybrid San Diego setting. You will envision compelling customer experiences that align with business goals and win stakeholder endorsement through clear storytelling and prototyping.

The ideal candidate excels in complex environments, balancing priorities and driving consensus across diverse teams to achieve strategic outcomes.

Qualifications

• Experience making customer-centric decisions in complex programs.
• Strong analytical and strategic thinking capabilities are essential.
• Excellent communication and presentation skills are required for stakeholder alignment.

Responsibilities

• Lead end-to-end service design initiatives from concept to delivery.
• Develop and present customer experience strategies using prototypes.
• Facilitate collaboration among product, design, research, and operations teams.
• Articulate service visions to drive understanding and buy-in across stakeholders.
• Proactively identify and manage project risks and dependencies.

Skills

Customer-centric mindset

Analytical thinking

Communication & presentation

Job description

Akraya is seeking a Service Design Lead to own the full lifecycle of service design initiatives in a hybrid San Diego setting. You will envision compelling customer experiences that align with business goals and win stakeholder endorsement through clear storytelling and prototyping.

The ideal candidate excels in complex environments, balancing priorities and driving consensus across diverse teams to achieve strategic outcomes.