Design Director

Design Citizen; United States; Remoto; USD 158.000 - 186.000; Tempo integral

Resumo da vaga

Design Citizen is seeking an experienced Design Director to lead the provider experience for healthcare professionals, concentrating on credible information, education, and clinical research.

This senior, hands-on leadership role requires setting a clear vision, guiding flagship work, and growing a design team as the product matures across a unified provider experience.

Qualificações

• 10+ years of design experience and 5+ years leading designers.
• Proven digital experiences across web and native apps.
• Strong information architecture and search/discovery expertise.
• Hands-on craft with leadership portfolio.
• Experience collaborating with cross-functional leaders in large enterprises.

Responsabilidades

• Set the design vision and quality bar for the HCP experience.
• Design flagship work across IA, navigation, search, and personalized experiences.
• Shape AI-enabled tools to help HCPs find answers faster.
• Mentor and grow a design team and oversee external collaborators.
• Present design decisions to executives and stakeholders.
• Partner with engineering, product, medical, legal, regulatory, and business teams.

Conhecimentos

Design leadership

Digital product design

Information architecture

Ux research with HCPs

Team mentoring

Ferramentas

CMS familiarity

Front-end libraries

AI-enabled search

Descrição da vaga

Position Type: 12+ Month Contract (Remote)

Location: Remote (United States based applicants only)

Compensation: $115/hr-$135/hr DOE

Who We Are

We are Design Citizen, a human-centered talent agency working with organizations to create innovative, inclusive, and sustainable business solutions through design.

Our client, a global healthcare organization, is looking for an experienced Design Director to lead the experience healthcare professionals use to find product information, medical answers, education, and clinical research.

We're looking for a senior design leader with a strong craft point of view. This person should be able to set a clear vision, design flagship work hands-on, and build and grow a team of designers as the product matures.

This is a strategic, hands-on leadership role. It suits someone who is comfortable defining what great looks like and who stays close enough to the work to make it happen.

About the Role

Clinicians are short on time, flooded with information, and rightly skeptical of what they read. Today they often have to move between separate destinations to find what they need. You'll lead design for a unified provider experience: a single, trusted destination for prescribing information, medical information, publications, medical education, congress content, clinical research, and practical tools. It will be organized around how clinicians work, not around how the organization is structured.

You'll work across engineering, product, medical, legal, regulatory, and business teams to turn complex, ambiguous problems into clear design direction. You'll ground your decisions in research with HCPs across markets.

You'll also take on one of healthcare's harder design problems: bringing commercial, medical, and clinical content together in one experience while keeping clear, compliant boundaries between them.

We're looking for someone who can set the quality bar, earn the trust of a demanding clinical audience, and help HCPs spend less time searching and more time with patients.

What You'll Do

• Set the design vision and quality bar for the full HCP experience, from understanding a medicine and starting and maintaining patients on it to getting credible scientific answers, staying current, exploring clinical research, and connecting with sales and medical teams
• Design flagship work hands-on across information architecture and navigation, search and discovery, content-rich medical and educational experiences, and signed-in, personalized experiences
• Shape AI-enabled tools that help HCPs find trustworthy answers faster
• Design experiences that bring commercial, medical, and clinical content together while maintaining clear, compliant boundaries
• Ground design decisions in research with HCPs across markets
• Mentor and grow a team of designers, and oversee a broader network of internal and external design collaborators
• Provide objective critique that raises and upholds the design quality bar across products and prototypes
• Turn complex, ambiguous problems into clear design prompts, and bring ideas to life through narrative and interactive proofs of concept
• Present design decisions and rationale persuasively to non-technical and executive stakeholders
• Partner closely with engineering, product, medical, legal, regulatory, and business stakeholders to bring concepts to market

What You'll Bring

• 10+ years of design experience, including 5+ years managing and leading designers in complex environments
• A strong track record of delivering digital experiences across web and native applications, balanced against measurable priorities and business impact
• Demonstrated expertise in information architecture, search and discovery, and content-rich experiences
• Hands-on design craft, with a portfolio that shows both leadership and your own work
• Experience building lasting, collaborative relationships with cross-functional leaders and external partners across a large enterprise
• Excellent verbal and written communication, with the ability to make complex ideas simple for a broad range of audiences
• Sound judgment on when to push forward and when to pivot based on user insights and evolving priorities
• A collaborative, optimistic spirit that keeps empathy, curiosity, and fun in hard design challenges
• Legal authorization to work in the United States (visa sponsorship is not available for this role)

Nice to Have

• Experience leading design teams in healthcare, pharmaceuticals, or other highly regulated industries
• Experience designing for professional or expert audiences such as clinicians, scientists, or specialists
• Familiarity with modern development processes, content management systems, and front-end libraries and frameworks
• Experience designing AI-enabled search or answer experiences

Success in This Role Looks Like

• There's a clear, compelling design vision for the provider experience, grounded in how clinicians actually work.
• The experience feels like one trusted destination, not a collection of separate sites.
• Commercial, medical, and clinical content live together with clear, compliant boundaries that earn HCP trust.
• The design team is growing in skill, confidence, and impact, and the quality bar is visibly higher.
• Cross-functional partners understand where the experience is headed and why.
• And ultimately, HCPs spend less time searching and more time with their patients.

Join Us

At Design Citizen, we believe that great design starts with diverse perspectives. We are proud to be an Equal Employment Opportunity (EEO) employer, providing equal opportunities regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.