Senior Service Delivery & Program Manager – DoD (Onsite)

Zadentech; Chantilly (VA); On-site; USD 145,000 - 168,000; Full time

Job summary

Zaden Technologies is a defense technology company based in Huntsville, Alabama. We build AI, DevSecOps and digital engineering products and put them to work for DoD customers.

Deputy Program Manager / Service Delivery Manager will run day-to-day service delivery for a Defense Health Agency test infrastructure program, covering tickets, SLAs, and change control—on-site in Chantilly, VA with occasional work at the Ashburn data center.

Qualifications

• 7+ years in IT service delivery or project management with 3 years leading a team.
• Experience running ITSM processes (incident, request, change) against service levels.
• Experience supporting a DoD or federal customer.

Responsibilities

• Serve as service delivery manager under the Program Manager and back them up.
• Run IT service management: ticket queues, service levels, account provisioning and change board.
• Track performance measures and build monthly reports reviewed by the government.
• Coordinate infrastructure, platform and cyber leads so test events land on schedule.
• Lead customer experience and service improvement work.

Skills

IT service delivery

Project management

Team leadership

Customer service

Tools

Jira Service Management

Job description

Zaden Technologies is a defense technology company based in Huntsville, Alabama. We build AI, DevSecOps and digital engineering products and put them to work for DoD customers.

Deputy Program Manager / Service Delivery Manager will run day-to-day service delivery for a Defense Health Agency test infrastructure program, covering tickets, SLAs, and change control—on-site in Chantilly, VA with occasional work at the Ashburn data center.