Deputy Program Manager / Service Delivery Manager

Zaden Technologies, Inc.; Chantilly (VA); On-site; USD 145,000 - 168,000; Full time

Job summary

Zaden Technologies, Inc. in Chantilly, Virginia is seeking a Deputy Program Manager / Service Delivery Manager to run daily service delivery for a DoD test infrastructure program. On-site duties at the Alabama-based company, with DHA alignment and a focus on incident, change, and service levels.

You will lead ITSM operations, report on performance, and coordinate across infrastructure, platform, and cyber leads to keep test events on schedule, while driving customer experience improvements.

Qualifications

• 7+ years in IT service delivery or project management, including 3 years leading a team.
• Experience running an ITSM process (incident, request, change) against service levels.
• Experience supporting a DoD or federal customer.
• U.S. citizenship and ability to obtain DHA background investigation.

Responsibilities

• Serve as service delivery manager under the Program Manager and back them up when they're out.
• Run IT service management: ticket queues, service levels, account provisioning and the change board.
• Track performance measures and build the monthly reports the government reviews.
• Coordinate the infrastructure, platform and cyber leads so test events land on schedule.
• Lead customer experience and service improvement work.

Skills

IT service delivery

Project management

Team leadership

Jira Service Management

Tools

Jira Service Management

Job description

Deputy Program Manager / Service Delivery Manager

Zaden Technologies is a defense technology company based in Huntsville, Alabama. We build AI, DevSecOps and digital engineering products and put them to work for DoD customers.

Run day-to-day service delivery for a Defense Health Agency test infrastructure program, from tickets and SLAs to change control.

You'll support a new Defense Health Agency program. This position is contingent upon contract award, and the start date will align with the program start.

What you'll do:

• Serve as service delivery manager under the Program Manager and back them up when they're out
• Run IT service management: ticket queues, service levels, account provisioning and the change board
• Track performance measures and build the monthly reports the government reviews
• Coordinate the infrastructure, platform and cyber leads so test events land on schedule
• Lead customer experience and service improvement work

Must have:

• 7 or more years in IT service delivery or project management, including 3 leading a team
• Experience running an ITSM process (incident, request, change) against service levels
• Experience supporting a DoD or federal customer
• U.S. citizenship and the ability to obtain and keep the background investigation DHA designates for this position

Nice to have:

• PMP or ITIL certification
• Experience with Jira Service Management
• An active Secret clearance or higher

Location: Chantilly, Virginia, on site at the test center, with work at the Ashburn, Virginia data center as needed.

Citizenship: U.S. citizenship is required for the investigation this role needs. Zaden's FSO verifies investigation status.

Pay range: $145,000 to $168,000 per year for Chantilly, Virginia.

Questions about this role? Email [e-mail].

How we use AI in hiring

Zaden uses AI tools to help organize and prioritize applications. People review every application and make every hiring decision. To ask about an accommodation or about how your application was reviewed, email [e-mail].

If you need an accommodation to apply or interview, email [e-mail] and a person will help.

Equal opportunity

Zaden Technologies is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other status the law protects.

The pay range for this role is:

145,000 - 168,000 USD per year (Chantilly, Virginia (on site))