Senior Service Delivery Lead – Onsite, Las Vegas

TTEC; Las Vegas (NV); On-site; USD 120,000 - 170,000; Full time

Job summary

TTEC in Las Vegas, NV is seeking a Senior Manager, Service Delivery onsite to lead and coach a team of managers, ensuring top-tier customer experiences and alignment with client goals.

You will report to the Director, mentor managers, and drive performance across metrics, processes, and teams. The role emphasizes hands-on leadership, data‑driven decisions, and collaboration with clients to deliver consistent results.

Qualifications

• 3+ years of call center or customer service leadership experience.
• Bachelor’s Degree or equivalent.
• Ability to mentor managers and motivate teams.

Responsibilities

• Improve CSAT, SLA, and quality metrics.
• Mentor managers to achieve goals and coordinate training.
• Support managers with time management on multiple tasks.

Skills

Call center experience

Customer service leadership

Leadership mentoring

Education

Bachelor’s Degree or equivalent

Job description

TTEC in Las Vegas, NV is seeking a Senior Manager, Service Delivery onsite to lead and coach a team of managers, ensuring top-tier customer experiences and alignment with client goals.

You will report to the Director, mentor managers, and drive performance across metrics, processes, and teams. The role emphasizes hands-on leadership, data‑driven decisions, and collaboration with clients to deliver consistent results.