Senior Service Delivery Consultant

Bank of America; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading financial institution is seeking a candidate to manage infrastructure needs, enhance client relationships, and drive innovative technology solutions. This pivotal role requires strong leadership skills and a strategic approach to project management. Candidates should have a background in technology delivery and a commitment to collaboration and performance.

Qualifications

• Strong communication and presentation skills are essential.
• Experience with Payments and Consumer infrastructure is required.
• Ability to lead complex projects and adapt to change.

Responsibilities

• Serve as a point of contact for development teams' infrastructure requirements.
• Manage and lead budget and financial planning for technology projects.
• Build and manage trusted relationships across technology organizations.

Skills

Collaboration

Influence

Project Management

Stakeholder Management

Risk Management

DevOps Practices

Technical Strategy Development

Tools

Microsoft Office

Jira

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting and fostering relationships with Executives and Application Managers. Key responsibilities include serving as a point of contact for development teams' infrastructure requirements, managing client relationships and portfolios of work, and communicating key technology strategies to stakeholders. Job expectations include escalating complex service requests and unresolved issues across functional teams, driving innovative business solutions, and leveraging technical and enterprise knowledge to work across structures to meet customer needs.

Responsibilities:

• Acts as a single point of contact for all infrastructure needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
• Builds, fosters, and manages trusted relationships across technology organizations and influences change effectively through partnerships
• Communicates Infrastructure and technology strategies, services, and products to the Application Development and infrastructure teams which will drive demand
• Manages and leads annual and monthly initiative funding budget and allocations, annual, quarterly, and monthly financial planning, and forecasting reviews with technology partners to provide financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes
• Ensures infrastructure scope aligns with key strategic offerings by working with engineering, product management, and other stakeholders
• Coordinates Enterprise Programs and Information Security Mandates across technology organizations
• Leads and/or participates in fellowship Communities of Practice (CPO) in the organization and across other delivery teams
• Directs and leads a delivery team aligned to a portfolio and mentors Delivery Leads
• Manages and improves portfolio operations and governance processes, ensuring risks and roadblocks are escalated and resolved quickly
• Partners with APSE, CTI, CIO and key stakeholders and leaders to define the vision and creating the portfolio roadmap aligned to strategic goals
• Provides status updates and reporting for the portfolio to stakeholders and leadership pertaining to the desired outcomes, delivery, risks, issues, and schedule
• Manages program financials and supports resource planning
• Ensures adherence with Enterprise Change Management standards
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers

Required Qualifications:

• Strong communication, and presentation skills
• Good leadership, people management skills and ability to collaborate effectively across diverse/global teams
• Experience working with Payments, Merchant, Consumer, GWIM infrastructure
• Ability to successfully lead and deliver complex/critical and large-scale horizontal projects
• Enthusiasm and strong desire to learn and grow within the organization. Forward thinking, understanding the ‘why’ and retain focus on long-term strategy, application stability, re-usability and flexibility.
• Work with the architects, developers, offshore, business and technology stakeholders in a complex environment across different geographic locations.
• Ability to champion pragmatic, strategic technology alternatives which deliver short term results while contributing to long-term strategic direction.
• Experience in Waterfall and/or Agile Methodologies.
• Demonstrates ability to adapt to change.

Desired Qualifications

• Service Delivery execution
• Knowledge & hands on project/program management experience
• Proficiency in Microsoft Office Products to analyze and articulate progress and business outcomes, particularly PowerPoint and Excel.
• Proficiency leveraging Jira and Jira dashboards.

Skills:

• Collaboration
• Influence
• Project Management
• Result Orientation
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Innovative Thinking
• Risk Management
• Adaptability
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Technical Strategy Development

Shift:

1st shift (United States of America)

Hours Per Week:

40