Senior Service Advisor - Lead Service Excellence & Growth

River Oaks CDJR; Lansing, Northern (IL, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

No cost, No Debt College Degree from S

Paid Training

Discounts on products, services, and

Fantastic Growth Opportunities

Family Owned and Operated - 90+ years

Job summary

River Oaks Chrysler Dodge Jeep RAM, located in Lansing, IL, is seeking a Senior Service Advisor/Assistant Service Manager to support the Service Director in driving team results and serving as a liaison between customers and technicians. You will present repair recommendations and help keep customers informed throughout the repair process.

The role emphasizes excellent customer service, effective communication, and using Fixed Operations technology to improve service outcomes and customer

Qualifications

• Experience as an automotive service advisor or service manager.
• Strong customer service and communication skills.
• Ability to learn and use service department technology.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Customer service

Tech savvy

Service experience

RAM experience

Job description

River Oaks Chrysler Dodge Jeep RAM, located in Lansing, IL, is seeking a Senior Service Advisor/Assistant Service Manager to support the Service Director in driving team results and serving as a liaison between customers and technicians. You will present repair recommendations and help keep customers informed throughout the repair process.

The role emphasizes excellent customer service, effective communication, and using Fixed Operations technology to improve service outcomes and customer