Senior Service Advisor: Growth, Training & Family-Owned

Duke Oldsmobile-cadillac Corp.; Suffolk (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

NO SUNDAYS

Exceptional Training & Coaching

Family owned and operated

Medical, Dental, & Vision insurance

401K Plan

Paid time off and vacation - plus your

birthday off!

Job summary

Duke Chevrolet GMC is seeking an outstanding experienced service advisor with excellent people skills. As the first point of contact you will assist customers with vehicle needs, questions, and technician scheduling while delivering exceptional customer service.

We are a fast-growing, family-owned dealership and one of the area’s highest CSI and Net Promoter leaders with strong employee rewards. We offer no Sundays, extensive training, medical, dental and vision insurance, a 401K, paid time off

Qualifications

• 3 year minimum as a service advisor
• Outstanding communication skills with customers and team members
• Demonstrated ability to manage others
• Excellent DMS and Repair Order writing skills
• Time management skills
• Fantastic phone skills
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen

Responsibilities

• Ensure that customers have the best experience through prompt, courteous, and effective help
• Take ownership of the customer's experience by carefully listening and helping customers
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Be able to relay the customers information to the technician
• Distribute work between technicians efficiently

Skills

Excellent communication

People skills

DMS proficiency

Repair Order writing

Time management

Phone skills

Professional appearance

Clean driving record

Background check readiness

Team leadership

Job description

Duke Chevrolet GMC is seeking an outstanding experienced service advisor with excellent people skills. As the first point of contact you will assist customers with vehicle needs, questions, and technician scheduling while delivering exceptional customer service.

We are a fast-growing, family-owned dealership and one of the area’s highest CSI and Net Promoter leaders with strong employee rewards. We offer no Sundays, extensive training, medical, dental and vision insurance, a 401K, paid time off