Senior Service Advisor | Automotive Expert & Team Leader

Sunroad Automotive Group; San Diego (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Employer Paid Life Insurance

401k with Employer match

Vehicle Purchase Discount Program

Job summary

Sunroad Automotive Group in San Diego is seeking a Service Advisor III who excels in customer service and oversees complex service operations. You will leverage your extensive automotive knowledge to enhance customer satisfaction and support a team of service advisors.

Your role includes addressing advanced inquiries, collaborating closely with service technicians, and ensuring efficient service department operations.

The ideal candidate will have 5 years of experience and advanced technical knowledge.

Qualifications

• 5 years of experience in an automotive service advisor role.
• Valid driver’s license and a safe driving record.
• Advanced technical knowledge of automotive systems.
• Ability to lift up to 15 pounds.

Responsibilities

• Provide exceptional customer service as a senior point of contact.
• Handle escalated customer concerns and complaints.
• Guide and support Service Advisors I and II.
• Collaborate with technicians to resolve complex issues.

Skills

Customer service excellence

Automotive knowledge

Technical support

Leadership and mentoring

Tools

Service management software

Job description

Sunroad Automotive Group in San Diego is seeking a Service Advisor III who excels in customer service and oversees complex service operations. You will leverage your extensive automotive knowledge to enhance customer satisfaction and support a team of service advisors.

Your role includes addressing advanced inquiries, collaborating closely with service technicians, and ensuring efficient service department operations.

The ideal candidate will have 5 years of experience and advanced technical knowledge.