Senior Service Advisor/Assistant Service Manager

River Oaks CDJR; Lansing (IL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

No cost, No Debt College Degree from S

Paid Training

Discounts on products, services, and

Fantastic Growth Opportunities

Family Owned and Operated - 90+ years

Job summary

River Oaks Chrysler Dodge Jeep RAM, located in Lansing, IL, is seeking a Senior Service Advisor/Assistant Service Manager to support the Service Director in driving team results and serving as a liaison between customers and technicians. You will present repair recommendations and help keep customers informed throughout the repair process.

The role emphasizes excellent customer service, effective communication, and using Fixed Operations technology to improve service outcomes and customer

Qualifications

• Experience as an automotive service advisor or service manager.
• Strong customer service and communication skills.
• Ability to learn and use service department technology.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Skills

Customer service

Tech savvy

Service experience

RAM experience

Job description

The Ed Napleton Automotive Group is looking for our next Senior Service Advisor/Assistant Service Manager, Located at River Oaks Chrysler Dodge Jeep RAM, the Senior Service Advisor is a critical role working with the Service Director to help drive team results to meet department objectives; and working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer's vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Potential pay range of$70,000-$100,000+ per year. This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated - 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• No cost, No Debt College Degree from Strayer University
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor/Service Manager Experience
• Chrysler Dodge Jeep RAM experience is a plus
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.