Automotive Service Advisor

Napleton River Oaks Hyundai; Calumet City, Northern (IL, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and V

Growth opportunities

Job summary

Napleton River Oaks Hyundai seeks a Service Advisor to bridge customers and technicians, presenting repair recommendations and guiding the service lane with proactive communication.

Responsibilities include writing clear repair orders with cost/time estimates, keeping customers informed, and coordinating with technicians and parts to ensure timely work using advanced Fixed Operations technology.

Qualifications

• Exceptional customer service required per role.
• Tech-savvy and able to learn and utilize dealership technology.
• Prior automotive service advisor experience is a plus but not required.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication, keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Customer Service

Tech Savvy

Communication

Job description

The Ed Napleton Automotive Group is looking for our nextServiceAdvisor.Located atNapleton River Oaks HyundaitheService Advisoris a critical role, working as a liaison to our customers and technicians by present vehicle repair recommendations. You will play an active role in the Service Lane by providing excellent service and suggestions to keep the customer’s vehicle in top shape.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• $60,000-$90,000+ per year. This includes incentive-based pay, so your skills and efforts drive your income.
• Family Owned and Operated – 90+ years in business!
• Medical, Dental, Vision Insurance, 401k
• For additional benefit information please go to: NapletonCorp.MyBenefitsLibrary.com
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology

Job Requirements:

• Exceptional Customer Service Skills
• Tech Savvy- able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check in accordance with local law/regulations
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.