Senior Service Accounts Manager - HVAC Client Growth

Lennox; Fort Lauderdale (FL); Presencial; USD 90.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) retirement plan

Health insurance

Short-term disability insurance

Paid time off

Descripción de la vacante

Lennox National Account Services seeks an experienced leader to guide the service account coordination team in Fort Lauderdale. You will ensure exceptional customer support and effective service delivery for internal and external clients, while aligning with Sales on onboarding new business.

The role requires 7+ years in HVAC service or industrial account management, including leadership, strong financial acumen, and CRM proficiency. This is a salaried exempt position with bonus eligibility.

Formación

• Bachelor's degree in Business, Mechanical Engineering, or related field (or equivalent industry experience).
• Minimum of 7+ years in HVAC service or industrial account management, including 3+ years in a leadership role.
• Proven ability to manage customer relationships in industrial, commercial, or manufacturing environments.
• Strong financial acumen and understanding of service contract management, cost control, and P&L accountability.
• Excellent communication, leadership, and problem-solving skills.
• Proficient with CRM and service management systems (e.g., ServiceTitan, Salesforce, or similar).
• OSHA safety knowledge and understanding of HVAC systems, components, and service operations preferred.

Responsabilidades

• Oversee department goals and objectives to ensure they are met.
• Work closely with Sales to implement and onboard new business according to internal process and practices.
• Continuously finds ways to be 'best in class' in the industry by enhancing processes and services.
• Manage and maintain department budget, personnel and day-to-day practices.
• Assist with escalated customer issues.
• Provide support to lower-level staff on non-standard case issues.
• Work closely with account representatives to support customer needs and requests.

Conocimientos

Leadership

Communication

Problem solving

Strategic thinking

Relationship management

Financial acumen

Educación

Bachelor's degree

Herramientas

ServiceTitan

Salesforce

Descripción del empleo

Lennox National Account Services seeks an experienced leader to guide the service account coordination team in Fort Lauderdale. You will ensure exceptional customer support and effective service delivery for internal and external clients, while aligning with Sales on onboarding new business.

The role requires 7+ years in HVAC service or industrial account management, including leadership, strong financial acumen, and CRM proficiency. This is a salaried exempt position with bonus eligibility.