Senior Serialization and Technical Services Specialist

Sharp Clinical Services; Allentown (Lehigh County); On-site; USD 85,000 - 120,000; Full time

Job summary

Sharp Packaging Solutions is seeking a Serialization and Technical Services Specialist to coordinate high-complexity technical requirements across engineering, IT, and operations. You will act as the main technical liaison, develop documentation, and drive project success through cross-functional collaboration.

The role requires a bachelor’s degree in a science/technical field and 5+ years of relevant experience, with preference for Lean/Six Sigma knowledge.

Qualifications

• Bachelor's degree in a science/technical field and 5+ years of relevant experience preferred.
• Lean and/or Six Sigma background is a plus but not required.
• Experience with serialization, EPCIS, data exchange, and technical solutions is expected.

Responsibilities

• Define and coordinate high-complexity technical requirements across internal teams.
• Serve as primary resource for technical documentation for implementations.
• Facilitate project meetings, document actions, and maintain RACI and WBS for tasks.
• Develop vendor requirements and prioritize workload across multiple tech solutions.
• Provide technical support for assigned solution portfolios and coordinate with XPReS team on non-technical aspects.
• Identify and resolve issues during technical solution execution.
• Procure and deploy required technology services, hardware, and software as needed.

Skills

Cross-functional collaboration

Project management

Analytical thinking

Technical communication

Customer coordination

Problem solving

Education

Bachelor's degree in a science/technical field

Job description

Great things are rarely done alone. We’re one team working towards shared goals, and we act like it. When you join us, you're not just taking a job. You're stepping into a culture where:• Working and thinking as a team is valuable• We help each other out to achieve collective goals.• New team members receive true help and guidance while they settle in.Apply now and be part of something bigger than any one of us — because great things are rarely done alone.This role provides technical expertise for Serialization, Engineering, Information Technology, and other related projects in support of Sharp Packaging Solutions. This includes the coordination of the technical requirements among all internal company functional areas and communication of requirements statuses. Responsible for the role of liaison among customers, Sharp sales, project management, order management, engineering, quality, operations, and other corporate functions as needed, with respect to technical details.ESSENTIAL DUTIES AND RESPONSIBILITIES:The following is a list of minimum responsibilities related to the Serialization and Technical Services Specialist position. Other duties may also be assigned.Responsible for the following aspects:Assigned technical requirements or challenges of high complexity that require critical thinking, solution development, and technical comprehension.Responsible as the primary resource for the technical documentation related to the solution identified for implementation.Schedules, facilitates, documents, and communicates action items resulting from project meetingsEstablishing customer and Sharp functional responsibility (i.e. RACI Matrix and Work Breakdown Structure, WBS) for each task as required.Develops and tracks vendor requirements and prioritizes workload for multiple technical solution requirements.Identifies and develops solutions for any issues that arise during technical solution execution.Responsible for procuring and deploying the required technology services, hardware, and software from technical providers as required to support assigned technical solutions. Provides technical support for assigned technical solution portfolios, including but not limited to: XPReS (Sharp Commercial) team projects requiring serialization, EPCIS, and/or data exchange and internal process improvement initiatives.Ability to communicate effectively in both technical and non-technical terms.Provide process improvement recommendations based on best practices and industry standards.Manages delivery impediments, risks, issues, and changes associated to assigned initiatives.Assumes the role as main point of contact for technical issues in a project and coordinates with the XPReS (Sharp Commercial) team for the non-technical aspects of the projects as applicable.PREFERRED / REQUIRED EDUCATION and/or EXPERIENCE:Bachelor's Degree from an accredited College or University preferably in a science discipline or a technical area, such as Engineering, Information Technology, Management Information Systems, Operations Management, Computer Science, Mathematics, Business or related curricula. A minimum of 5 years’ relevant and applicable experience is preferred. Willingness to pursue professional development in one of these areas during employment with Sharp. Lean and/or Six Sigma background is a plus but not required.