Senior Serialization and Technical Services Specialist

Sharp Corporation; Allentown (Lehigh County); On-site; USD 95,000 - 125,000; Full time

Job summary

Sharp Packaging Solutions seeks an experienced professional to provide technical expertise for serialization, engineering, and information technology in support of packaging solutions. You will coordinate technical requirements across internal departments and communicate statuses, serving as a liaison among customers, Sharp sales, project management, order management, engineering, quality, and operations.

The role emphasizes leading technical documentation, facilitating meetings, and delivering

Qualifications

• Bachelor's Degree in a science or technical field.
• Minimum 5 years' relevant experience.
• Lean and/or Six Sigma background is a plus.

Responsibilities

• Lead high-complexity technical requirements with critical thinking.
• Own and maintain technical documentation for implementations.
• Schedule, facilitate, and capture actions from project meetings.
• Define RACI and Work Breakdown Structure (WBS) for tasks.
• Develop and track vendor requirements and prioritize workloads.
• Provide technical support for serialization, EPCIS, and data exchange projects.
• Communicate effectively across technical and non-technical audiences.
• Recommend process improvements based on best practices.
• Manage delivery impediments, risks, and changes.
• Serve as main contact for technical issues coordinating with XPReS team.

Skills

Technical communication

Education

Bachelor's degree in science/technical field

Job description

Great things are rarely done alone. We’re one team working towards shared goals, and we act like it. When you join us, you're not just taking a job. You're stepping into a culture where:

• Working and thinking as a team is valuable
• We help each other out to achieve collective goals
• New team members receive true help and guidance while they settle in

This role provides technical expertise for Serialization, Engineering, Information Technology, and other related projects in support of Sharp Packaging Solutions. This includes the coordination of the technical requirements among all internal company functional areas and communication of requirements statuses. Responsible for the role of liaison among customers, Sharp sales, project management, order management, engineering, quality, operations, and other corporate functions as needed, with respect to technical details.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assigned technical requirements or challenges of high complexity that require critical thinking, solution development, and technical comprehension.
• Responsible as the primary resource for the technical documentation related to the solution identified for implementation.
• Schedules, facilitates, documents, and communicates action items resulting from project meetings
• Establishing customer and Sharp functional responsibility (i.e. RACI Matrix and Work Breakdown Structure, WBS) for each task as required.
• Develops and tracks vendor requirements and prioritizes workload for multiple technical solution requirements.
• Identifies and develops solutions for any issues that arise during technical solution execution.
• Responsible for procuring and deploying the required technology services, hardware, and software from technical providers as required to support assigned technical solutions.
• Provides technical support for assigned technical solution portfolios, including but not limited to: XPReS (Sharp Commercial) team projects requiring serialization, EPCIS, and/or data exchange and internal process improvement initiatives.
• Ability to communicate effectively in both technical and non-technical terms.
• Provide process improvement recommendations based on best practices and industry standards.
• Manages delivery impediments, risks, issues, and changes associated to assigned initiatives.
• Assumes the role as main point of contact for technical issues in a project and coordinates with the XPReS (Sharp Commercial) team for the non-technical aspects of the projects as applicable.

PREFERRED / REQUIRED EDUCATION and/or EXPERIENCE:

• Bachelor's Degree from an accredited College or University preferably in a science discipline or a technical area, such as Engineering, Information Technology, Management Information Systems, Operations Management, Computer Science, Mathematics, Business or related curricula.
• A minimum of 5 years’ relevant and applicable experience is preferred.
• Willingness to pursue professional development in one of these areas during employment with Sharp.
• Lean and/or Six Sigma background is a plus but not required.

Sharp Packaging Services works across the world to create unique commercial and clinical packaging solutions for the pharmaceutical and biotechnology industry. We are made up of two dynamic international divisions, Sharp Packaging Solutions and Sharp Clinical Services. Together our 1,600-strong team works from state-of-the-art facilities in the United States, United Kingdom, Belgium and the Netherlands. We’ve built an exceptional global reputation for the design, serialisation and production of innovative, cost-effective compliance packaging for even the most complex products. Our extensive range includes blister packs, bottles, pouches and stick packs, but our expertise goes far beyond, enabling us to support your product through every stage of design, development, manufacture and delivery. Our clinical services division is one of the world’s leading providers of innovative clinical supply chain services, with a talented and highly experienced team that can handle every aspect of your supply chain. Our work spans everything from drug development and manufacturing to clinical supplies packaging, labelling, distribution, Qualified Person auditing and comparator sourcing.