Senior Security TAM — Remote Strategic Advisor

Webhosting; Denver, Northern (CO, KY); Hybrid; USD 122,000 - 173,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Employee Stock Purchase Program

Equity program

Holidays and wellness days

Job summary

Fastly is seeking a Senior Security Technical Account Manager to serve as the trusted security advisor for a portfolio of enterprise customers in North America. You will collaborate with Product, Engineering, Support, and Security teams to drive strategic security initiatives and ensure effective adoption of Fastly’s security solutions.

This remote role can be based anywhere in the United States. Travel may be required.

Responsibilities

• Serve as the primary security point of contact and trusted advisor for a portfolio of strategic enterprise customers, supporting their security goals and strengthening long-term partnerships between customers and Fastly.
• Build deep relationships with customer security, engineering, and leadership teams, acting as a technical and strategic security advisor at both tactical and executive levels.
• Provide tailored security recommendations aligned to each customer’s infrastructure, application architecture, and business requirements, ensuring effective adoption and optimization of Fastly’s security solutions.
• Act as the voice of the customer internally, advocating for customer needs, priorities, and feedback with Product, Engineering, Support, CSOC, Sales, and Leadership teams.
• Collaborate cross-functionally to drive resolution of complex security issues, escalations, and investigations, ensuring clear communication and timely outcomes.
• Identify opportunities to improve customer experience and team efficiency by driving internal process improvements, automation, and tooling enhancements.
• Design and deliver security workshops, technical deep dives, and enablement sessions tailored to customer needs and threat landscapes.
• Contribute to internal initiatives such as professional services engagements, security programs, or special projects as assigned.
• Coach and mentor junior team members, supporting onboarding, skill development, and knowledge sharing across the team.
• Help create, maintain, and improve internal documentation, playbooks, and best practices to scale the Security TAM function effectively.

Job description

Fastly is seeking a Senior Security Technical Account Manager to serve as the trusted security advisor for a portfolio of enterprise customers in North America. You will collaborate with Product, Engineering, Support, and Security teams to drive strategic security initiatives and ensure effective adoption of Fastly’s security solutions.

This remote role can be based anywhere in the United States. Travel may be required.