Senior Security Guard - Health (Oakland)

UCSF Health, AG; Oakland (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

UCSF is seeking a Senior Security Guard, known as Health Security Ambassador, to safeguard patients, staff, visitors and assets across UCSF Medical Center facilities. You will patrol, control access, monitor safety systems, and respond to incidents while engaging with the public in a professional, patient-centered manner.

This role requires flexibility across shifts and a commitment to safety in a healthcare environment.

Qualifications

• High school diploma or GED.
• Crisis Prevention/De-escalation training within six months of hire.
• 1+ years experience in customer service, security, public safety, or law enforcement.
• Knowledge of standard security protocols and emergency response procedures.
• Strong written and verbal communication skills.
• Ability to engage respectfully with diverse populations, including those with health needs.
• Basic computer skills (incident reporting, email, access control systems).
• Valid California Guard Card issued by BSIS.
• Valid California Driver's License (CDL).
• Ability to work various shifts and days of the week.

Responsibilities

• Patrol facilities to deter and detect security incidents.
• Control access and monitor safety surveillance systems.
• Respond to incidents in a timely and professional manner.
• Engage with patients, staff and visitors to provide a safe, welcoming environment.
• Assist with special events or assignments requiring professional security presence.

Skills

Customer service

Public safety

Communication

Interpersonal skills

Incident response

Education

High school diploma or GED

Tools

BSIS Guard Card

California Driver's License

Job description

Job Description

The Senior Security Guard also known as our Health Security Ambassador (HSA) at UCSF, plays a vital role in ensuring a safe, welcoming, and secure environment across all UCSF Medical Center facilities. As a frontline representative of the Security Services team, the HSA supports the protection of patients, staff, visitors, and physical assets through proactive patrol, access control, safety surveillance, and timely response to incidents. This position includes specific POST responsibilities, customer-focused engagement, and participation in events or special assignments that require professional security presence and public interaction. The role is also responsible for physical intervening in escalated situations and applying approved physical restraint techniques in accordance with hospital and UCPD policies and safety protocols.

Qualifications

Requirements:

• High school diploma or GED.
• Completion of UCSF provided Crisis Prevention/De-escalation training to be completed within six months of hire date.
• One or more years' experience in customer service, OR security, OR, public safety, OR law enforcement.
• Knowledge of standard security protocols and emergency response procedures.
• Strong written and verbal communication skills.
• Ability to engage respectfully with diverse populations, including those with physical or mental health needs.
• Basic computer skills (incident reporting, email, access control systems).
• Valid California Guard Card issued by the Bureau of Security and Investigative Services (BSIS).
• Valid California Driver's License (CDL).
• Ability to work various shifts and days of the week.

Preferences:

• Associate's degree or some college coursework in criminal justice or related field.
• Two or more years of experience in a healthcare or institutional security environment.
• CPR/First Aid certification.

License / Certification

Guard Card

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as https://www.ucsf.edu/about/mission-and-values . In addition to , UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available https://diversity.ucsf.edu/ . Join us to find a rewarding career contributing to improving healthcare worldwide.

EEO Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.