Senior Security Customer Success Lead - Remote

ServiceNow; San Diego, Northern (CA, KY); In loco; USD 102.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health plans

401(k) with company match

ESP P

Matching donations

Family leave programs

Descrizione del lavoro

ServiceNow is seeking a Sr Customer Success Manager to own a portfolio of customers in AMS - North America and Canada. You’ll serve as the primary contact after the sale, driving success plans tied to security objectives and guiding deployments to ensure on-time, value-driven outcomes.

Leverage your deep IT security knowledge and strong communication to optimize platform usage, renewals, and growth opportunities while mentoring fellow CSMs in a scalable program.

Competenze

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH).
• 7+ years in a Customer Success/Technical Account role.
• 3+ years in IT, security, healthcare tech, or similar environments.

Mansioni

• Own a portfolio of customers as the primary post-sale contact.
• Drive success plans aligned to customers' security objectives.
• Guide deployments and configurations to ensure on-time delivery.
• Mentor other CSMs and design scalable programs.

Conoscenze

Customer success

Communication

Security domain

Mentoring

Formazione

Bachelor’s degree in CS/Info Systems or related field

Descrizione del lavoro

ServiceNow is seeking a Sr Customer Success Manager to own a portfolio of customers in AMS - North America and Canada. You’ll serve as the primary contact after the sale, driving success plans tied to security objectives and guiding deployments to ensure on-time, value-driven outcomes.

Leverage your deep IT security knowledge and strong communication to optimize platform usage, renewals, and growth opportunities while mentoring fellow CSMs in a scalable program.