Senior Secretary - Behavioral Health #4229

Danville Pittsylvania Chamber; Danville (VA); On-site; USD 36,000 - 63,000; Full time

Job summary

Danville-Pittsylvania Community Services is seeking a Senior Secretary - Behavioral Health. The role greets visitors, verifies demographics and insurance information, and enters data into the EHR.

The Senior Secretary schedules appointments for psychiatrists, nurses, and clinicians, handles mail and faxes, and provides intake support to clients. Required are a high school diploma or GED and prior customer service and secretarial office experience.

Qualifications

• High school diploma or GED required.
• Customer service experience required.
• Experience working in a secretarial position in an office setting.
• Fingerprints, State and FBI criminal record reports, drug test, and CANIS report required upon request; agency maintains a drug-free workplace.

Responsibilities

• Greets and directs all individuals and visitors in a courteous and professional manner.
• Verifies demographics and insurance information in the EHR; notifies staff of arrival.
• Schedules appointments for psychiatrists, nurse practitioners, nursing staff, and clinicians.
• Receives all incoming faxes and forwards to appropriate staff; date-stamps and distributes mail.
• Triages to assess consumer needs and assists with intake paperwork and scheduling.
• Monitors insurance eligibility and notifies staff of changes; receipts monies for services.
• Back-up to other Senior Secretaries as needed. Other duties as assigned.

Skills

Customer service

Secretarial experience

Education

High school diploma or GED

Job description

Senior Secretary - Behavioral Health #4229

RESPONSIBILITIES
Greets and directs all individuals and visitors in a courteous and professional manner; verifies demographics and insurance information on all individuals and enters any updates/changes into the Electronic Health Record (EHR); notifies staff of individuals arrival; answers and directs incoming calls to staff as appropriate; receives all incoming faxes and forwards them by email to appropriate staff; date-stamps and distributes mail; schedules individual appointments for the psychiatrist, nurse practitioner, nursing staff, and clinicians; schedules hospital discharge appointments with the clinical staff as needed; enters appointments into the EHR and Just In Time (JIT) spreadsheet; initiates appropriate AOB form with individual; conducts financial assessments and reassessments in a courteous, professional manner; provides assistance to clinical staff in obtaining initial intake information; enters data associated with financial assessments and initial intake information; enters data and generates reports as needed; verifies insurance information through automated eligibility portals on individuals scheduled for services and notifies clinical staff of any changes; receives and receipts monies for services; triage to assess consumer needs and urgency providing each individual with support in completing paperwork and appointment tasks, including but not limited to intake paperwork, updating contact and other information; informing individuals of services the Agency provides; manage staff queues; inform individuals waiting for services with apprised wait times and what to expect; serves as back-up to other Senior Secretaries as needed. Other duties as assigned.

REQUIREMENTS
Minimum Requirements

• M1: High school diploma or GED
• M2: Customer service experience
• M3: Experience working in a secretarial position in an office setting
• Fingerprints, State and FBI criminal record reports, drug test, and central registry (CANIS) report will be required upon request. Our Agency maintains a drug-free workplace.

ANNUAL SALARY RANGE
$36,193 - $62,512
Excellent Fringe Benefits

Additional Postings available from Danville-Pittsylvania Community Services