Lead Product Support Manager – Search

Google

Boulder (CO)

On-site

USD 110,000 - 157,000

Full time

14 days+

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Job summary

Google Boulder is seeking a Consumer Product Support Manager for gUP Search to lead the primary POC for product managers and engineering partners on consumer support strategy, driving launches and user issue resolution.

You will oversee feedback operations, translate user insights into actionable product improvements, and collaborate across Engineering, Product, UX and Analytics to sustain launch readiness and scale support globally.

Qualifications

Bachelor’s degree or equivalent practical experience.
5 years of experience in a technical project management or a customer-facing role.

Responsibilities

Lead as the primary Point of Contact (POC) for product manager, engineering partners on consumer support strategy, represent gUP in cross-functional meetings.
Drive product launches, issue escalation, insights reporting and actionable recommendations to resolve top user concerns.
Monitor user feedback, resolve technical issues promptly and deliver constructive insights to enhance product experience.
Oversee feedback operations including taxonomy and quality strategy to maintain launch readiness and user insight quality.
Drive strategic programs that integrate user perspectives across cross-functional teams, shaping the product development lifecycle in collaboration with key partners (Engineering, Product, UX, Analytcis, etc.).