Senior Scrum Master - Remote, 24/7 Incident/Ops Lead

General Dynamics Information Technology, Inc.; Oregon; Hybrid; USD 141,000 - 191,000; Full time

Benefits offered by this job

Flexible work weeks

Total rewards package

Paid time off

Job summary

General Dynamics Information Technology, Inc. (GDIT) is seeking a Sr. Scrum Master to lead a 24/7 incident response and production stability team in support of AOUSC CMSO.

You will guide Agile practices, coordinate incident management, and drive continuous improvement across cross-functional teams. The role emphasizes hands-on leadership for incident-driven work, with experience in SAFe, Scrum, and DevSecOps environments highly valued.

Qualifications

• Bachelor's degree and 5–7+ years in Agile development and an operations/support environment.
• Experience with SAFe and PI ceremonies.
• Ability to create, sustain, and enhance team dynamics and collaboration.
• Experience coordinating incident response for production systems and outages.
• PMI/PMI-ACP/CSM certifications desirable.

Responsibilities

• Establish operational goals and plans for the 24/7 team supporting incident response and stabilization.
• Coach team and Product Owners on Agile practices tailored for incident‑driven work.
• Manage expectations with Product Owners and stakeholders balancing incidents with enhancements.
• Lead coordination during high-severity incidents; facilitate bridges and communicate status.
• Facilitate standups, backlog refinement, and incident reviews; drive continuous improvement.
• Maintain JIRA and dashboards with visibility of incidents, SLAs, and tasks.

Skills

Agile Framework

SAFe

Scrum Development

Incident Management

Leadership

Coaching

Education

Bachelor's degree (BA or BS)

Tools

Jira

ServiceNow

Job description

General Dynamics Information Technology, Inc. (GDIT) is seeking a Sr. Scrum Master to lead a 24/7 incident response and production stability team in support of AOUSC CMSO.

You will guide Agile practices, coordinate incident management, and drive continuous improvement across cross-functional teams. The role emphasizes hands-on leadership for incident-driven work, with experience in SAFe, Scrum, and DevSecOps environments highly valued.