Senior Scrum Master - 24/7 Production Support SAFe

General Dynamics Information Technology, Inc.; New York (NY); Remote; USD 141,000 - 191,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Remote work

Job summary

General Dynamics Information Technology, Inc. seeks a Sr. Scrum Master to lead a 24/7 incident response team supporting AOUSC CMSO modernization efforts.

You will drive agile practices, coach Product Owners, and coordinate with cross‑functional teams to maintain production stability and rapid incident resolution. Ideal candidates have 8+ years in Agile environments, SAFe experience, and strong leadership during critical incidents.

Qualifications

• Bachelor’s degree in a related field.
• 8+ years of Agile and operations experience.
• Experience with SAFe and PI ceremonies.
• PMI-ACP, CSM, PMP certifications preferred.
• SAFe Agilist (SA) certification helpful.

Responsibilities

• Lead a 24/7 incident response and production stability team.
• Coach teams on Scrum, SAFe, and incident‑driven work.
• Coordinate during high‑severity incidents and outages.
• Maintain Jira and incident/status dashboards for transparency.
• Ensure root cause analysis and documentation updates.

Skills

Agile Framework

SAFe

Scrum Development

Education

Bachelor's degree

Job description

General Dynamics Information Technology, Inc. seeks a Sr. Scrum Master to lead a 24/7 incident response team supporting AOUSC CMSO modernization efforts.

You will drive agile practices, coach Product Owners, and coordinate with cross‑functional teams to maintain production stability and rapid incident resolution. Ideal candidates have 8+ years in Agile environments, SAFe experience, and strong leadership during critical incidents.