The Senior Scrum Master will lead Agile delivery teams, focusing on project governance and driving high-impact software development initiatives.
This role requires a seasoned Agile practitioner with strong facilitation skills, the ability to coach teams, remove impediments, and foster a culture of continuous improvement.
The Scrum Master will serve as a key liaison between Product and Technical/Development teams, championing Agile methodologies and principles.
Key Responsibilities
- Serve as a Servant Leader by facilitating Scrum ceremonies and cross-functional meetings.
- Ensure accurate and consistent use of Agile processes across teams.
- Quickly understand product/project details and support planning and prioritization.
- Collaborate with Product Managers and Technical Managers to guide decision-making on high-value features.
- Actively engage with internal and external stakeholders to resolve impediments and address risks.
- Support reporting of team metrics to promote transparency in productivity and velocity.
- Help prioritize cross-team work and track interdependencies.
- Attend Scrum of Scrums (SOS) meetings and communicate potential delivery impacts.
- Mentor and train teams on Agile practices and principles.
- Act independently to surface and resolve issues.
- Coordinate QA and production release activities and follow up on issue resolution.
Required Qualifications
- Bachelor's degree (4-year) in a relevant field.
- 9+ years of experience as a Scrum Master working with application/service teams.
- Experience managing multiple distributed teams building Java/Windows or web applications.
- Strong written and verbal communication skills for documenting decisions, risks, and actions.
- Excellent facilitation, coaching, problem-solving, and conflict resolution skills.
- Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), or equivalent.
- Experience with Agile tools such as Jira and Confluence.
- Strong understanding of Agile frameworks including Scrum, Kanban, and SAFe.
Preferred Qualifications
- Experience in retail or payments domains.
Certifications
- SAFe Certification or other Scaled Agile certifications – preferred.