Senior Scrum Master

Synechron; Charlotte (NC); On-site; USD 94,000 - 96,000; Full time

Benefits offered by this job

Competitive pay

Global offices

Paid leave

Parental leave

Insurance coverage

Retirement plans

Commuter benefits

Udemy for Business

Training programs

Job summary

Synechron in Charlotte, NC is seeking a Senior Scrum Master to guide high-performing, cross-functional teams and help deliver meaningful products and outcomes.

You will lead Scrum ceremonies, coach teams and Product Owners, remove impediments, and promote Agile practices across projects. Familiarity with Jira/Azure DevOps and SAFe/LeSS/ Scrum@Scale is preferred; join a global firm offering extensive training and benefits.

Qualifications

• Strong experience as a Scrum Master, Agile Coach, or similar role.
• Strong knowledge of Scrum, Agile, Lean, and Kanban practices.
• Excellent facilitation, communication, coaching, and conflict-resolution skills.
• Experience with software development or technology teams.
• Track record of removing obstacles and improving team delivery.
• Familiarity with Jira, Azure DevOps, or similar platforms.
• Certifications such as CSM, PSM, or SAFe preferred.
• CSM/PSM/SAFe Scrum Master or equivalent certification.
• Certified Agile Coach or equivalent advanced Agile certification.
• Experience supporting multiple teams or Agile Release Trains.
• Experience with SAFe, LeSS, or Scrum@Scale.
• Experience in product-led, cloud, SaaS, financial services, or enterprise tech.
• Familiarity with DevOps, CI/CD, product management, and SDLC.
• Experience using velocity, throughput, cycle time, predictability, and cumulative flow.
• Experience mentoring junior Scrum Masters or leading an Agile Community of Practice.

Responsibilities

• Lead and facilitate Scrum ceremonies, including sprint planning, stand-ups, reviews, and retrospectives.
• Coach teams, Product Owners, and stakeholders in Agile principles and practices.
• Remove impediments and help teams stay focused, aligned, and productive.
• Support backlog refinement, release planning, dependency management, and risk resolution.
• Promote collaboration, transparency, accountability, and continuous improvement.
• Use delivery metrics and team insights to identify opportunities for improvement.
• Partner with leaders to address systemic challenges and strengthen Agile ways of working.
• Mentor Scrum Masters and contribute to our broader Agile community.

Skills

Scrum Master

Agile Coach

Kanban

Lean

SAFe

Scrum@Scale

Scaled Agile Frameworks

Product Management

DevOps

CI/CD

Mentoring

Facilitation

Agile metrics

Conflict resolution

Tools

Jira

Azure DevOps

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

We’re looking for a Senior Scrum Master to guide high-performing, cross-functional teams and help deliver meaningful products and outcomes.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $94k - $96k/year & benefits (see below).

The Role

Responsibilities:

• Lead and facilitate Scrum ceremonies, including sprint planning, stand-ups, reviews, and retrospectives.
• Coach teams, Product Owners, and stakeholders in Agile principles and practices.
• Remove impediments and help teams stay focused, aligned, and productive.
• Support backlog refinement, release planning, dependency management, and risk resolution.
• Promote collaboration, transparency, accountability, and continuous improvement.
• Use delivery metrics and team insights to identify opportunities for improvement.
• Partner with leaders to address systemic challenges and strengthen Agile ways of working.
• Mentor Scrum Masters and contribute to our broader Agile community.

Requirements:

• Strong experience as a Scrum Master, Agile Coach, or similar role.
• Strong knowledge of Scrum, Agile, Lean, and Kanban practices.
• Excellent facilitation, communication, coaching, and conflict-resolution skills.
• Experience working with software development or technology teams.
• A track record of removing obstacles and improving team delivery.
• Familiarity with tools such as Jira, Azure DevOps, or similar platforms.
• Scrum or Agile certification, such as CSM, PSM, or SAFe, is preferred.
• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe Scrum Master, or equivalent certification.
• Certified Agile Coach or equivalent advanced Agile certification.
• Experience supporting multiple teams or Agile Release Trains.
• Experience with scaled Agile frameworks, including SAFe, LeSS, or Scrum@Scale.
• Experience in a product-led, cloud, SaaS, financial services, healthcare, or enterprise technology environment.
• Familiarity with DevOps, CI/CD, product management, and software development life cycles.
• Experience using metrics such as velocity, throughput, cycle time, predictability, and cumulative flow.
• Experience mentoring junior Scrum Masters or leading an Agile Community of Practice.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.