Senior Scheduling Coordinator | Outpatient Electrophysiology | Downtown ORL

Orlando Health; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vison

403(b) Retirment Savings Plan

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off (Up to 5 weeks to start)

Life Insurance

Extended Leave Plan (ELP)

Family Care (child care, elder care, p

Paid Parental Leave

Pet Insurance

Car Insurance

100% PAID Tuition

tuition reimbersment

monthly payments to help pay down any

Job summary

Orlando Health is seeking a Senior Scheduling Coordinator for the Heart and Vascular Institute in Central Florida. The role involves coordinating scheduling, rescheduling, and cancellations for tests and procedures, while maintaining patient information accuracy and ensuring excellent customer service.

Candidate should have strong experience in clinical registration, familiarity with medical terminology, and the ability to work with physicians, patients, and ancillary teams.

Qualifications

• High school diploma required; medical terminology and/or basic anatomy training preferred.
• Associate’s degree can substitute for up to two years of experience.
• Three years of experience in clinical registration and scheduling required.

Responsibilities

• Maintain departmental schedules and communicate changes to staff.
• Input patient demographics and verify insurance information.
• Input and distribute scheduling information for diagnostic and interventional procedures.
• Explain prep information, arrival time and location to patients.
• Provide accurate scheduling criteria to expedite patient preparation and arrival.
• Collaborate with clinical and business staff to ensure smooth patient management.
• Assist in training or mentoring of team members.

Skills

Scheduling

Patient communication

Insurance verification

Medical terminology

Team mentoring

Education

High school diploma

Associate’s degree in Business, information systems, clinical field or related

Tools

Multi-line telephone system

Word processing

Spreadsheet applications

Medical terminology

Insurance verification/authorization

Job description

Position Summary

At Orlando Health Heart and Vascular Institute, our renowned cardiologists, heart and vascular surgeons, and cardiovascular professionals work together to provide award-winning care in 40 specialties, using the latest in diagnostic imaging and treatment options.
Our multidisciplinary team includes more than 70 physicians in 24 locations across Central Florida, spanning Orange, Osceola, Lake, Seminole, Highlands and Okeechobee counties. As a part of Orlando Health, the Heart and Vascular Institute includes a network of community and specialty hospitals with more than 4,000 providers.
Orlando Health | Choose Well

Position Summary

The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Orlando Health Offers a Great Benefits Package That Includes

• Medical, Dental, Vison
• 403(b) Retirment Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (Up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (child care, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• 100% PAID Tuition
• as well as tuition reimbursment
• &
• monthly payments to help pay down any graduated school debt

ALL Benefits Start Day One

Highly prefer electrophysiology or cardiology experience.

Responsibilities

Education

High school diploma
medical terminology and/or basic anatomy training required.

• Associate’s degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience.***

License/Certification

None

Experience

Three (3) years of experience in clinical registration and scheduling.
Associated degree in Business, information systems clinical field or related may be substitute for two years of experience

Essential Functions

• Responsible for maintenance of appropriate departmental schedules.
• May provide feedback to manager for human resources functions such as hiring, coaching, and counseling.
• Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules.
• Accurately communicates prep information, arrival time and arrival location to patient.
• Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data en
• Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management.
• Assist in training or mentoring of all team members.
• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Monitors workload each day and prioritizing based on department.
• Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
• Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
• Takes a proactive role in problem resolution.