Scheduling Coordinator - The Spine Center

Socket.dev; Orlando (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

Student loan repayment

Tuition reimbursement

Retirement savings

Paid paternity leave

Fertility benefits

Back up elder and childcare

Pet insurance

PTO/Holidays

Job summary

Orlando Health Medical Group - Spine Center in Orlando, FL is seeking a Scheduling Coordinator to manage patient tests and procedures, communicating with physicians, patients, and staff to schedule, reschedule, and cancel as needed.

This full-time role requires a high school diploma, completion of the medical terminology course within 90 days of hire, and one year of customer service or healthcare experience. Proficiency with computers and scheduling systems is essential.

Qualifications

• High school diploma or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.
• 1 year of retail, customer service or health care experience.
• Proficient with computer systems and data entry.

Responsibilities

• Provide accurate information of department/procedure scheduling criteria.
• Be proactive with customers and offer alternatives.
• Demonstrate superb telephone etiquette and professional communication.
• Maintain knowledge of ICD-9/10 and CPT codes as needed.
• Review schedules daily and communicate changes to staff.

Education

High school diploma or equivalent

Medical terminology course within 90 days of hire

Computer experience

1 year of retail, customer service or health care

Tools

Scheduling systems

Job description

Position Summary

Department: Orlando Health Medical Group - Spine Center

Status: Full-Time | 40 hours per week

Shift: Monday - Friday, 8am - 5pm

Title: Scheduling Coordinator

Address of Practice: 3090 Caruso Ct.

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

All Inclusive Benefits (start day one)

Health/Dental/Vision/Life Insurance, Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Responsibilities

Essential Functions

• Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
• Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
• Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
• Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
• Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
• Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
• Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
• Consistently reviews the schedules daily and communicates all changes to appropriate staff.
• Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
• Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
• Identifies customer service issues and resolves or initiates necessary follow-up.
• Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
• Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
• Attends departmental meetings/in-services and participates in process improvement initiatives.
• Assume the responsibility for professional growth and development.

Qualifications

Education/Training

• High school graduate or equivalent.
• Must complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification

• None.

Experience

• One (1) year of retail, customer service or health care.
• Computer experience required.