Senior Scheduling Coordinator

Lehigh Valley Health Network; Allentown (Lehigh County); On-site; USD 35,000 - 50,000; Full time

Job summary

A regional healthcare provider in Allentown seeks a Senior Scheduling Coordinator to manage the scheduling of diagnostic tests and patient appointments. Candidates should have a high school diploma and one year of relevant experience. Strong communication and organizational skills are essential for coordinating with patients and office staff. This role includes lifting and carrying responsibilities as needed.

Qualifications

• 1 year of scheduling experience within a Patient Access Center.
• Proficient in basic scheduling procedures and trained on complex diagnostic tests.
• Experience in scheduling across multiple regions.

Responsibilities

• Gathers clinical information for appropriate scheduling.
• Coordinates schedules with patients and office staff.
• Communicates necessary instructions to patients.

Skills

Scheduling experience

Communication skills

Organizational skills

Education

High School Diploma/GED

Job description

Overview

Senior Scheduling Coordinator at Lehigh Valley Health Network (LVHN).

Administers diagnostic tests, preadmission testing, rehab and/or physician appointment scheduling for hospital departments and/or physician practices.

Responsibilities

• Gathers clinical information to ensure appropriate scheduling of screening and diagnostic test procedures and/or physician appointments.
• Coordinates schedules with patients, physician, office staff and/or ancillary department as necessary.
• Communicates and dispenses instructions and explains the necessary preps to the patient or their designee in terms they can understand.
• Identifies opportunities for improvement and works with management to implement change.
• Provides floor support for both new and tenured scheduling staff on an as needed basis.
• Serves as a resource for Patient Access staff, physicians, departments and referring offices.
• Verifies and updates patient demographic information.

Minimum Qualifications

• High School Diploma/GED
• 1 year scheduling experience within the Patient Access Center or
• Proficient in basic scheduling procedures (e.g., DEXA, Echo) and trained on complex diagnostic tests (e.g., IR, MRI) or experience scheduling physician appointments across multiple regions (Pocono, Lehigh Valley, Hazleton)

Physical Demands

Lift and carry 25 lbs. Frequent sitting/standing, frequent keyboard use. Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Equal Opportunity Employer

Lehigh Valley Health Network is an equal opportunity employer. LVHN provides employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other protected classes as defined by law. All personnel actions and programs will adhere to this policy.