Senior Scheduling Coordinator

Lehigh Valley Health Network, Inc.; New York (NY); Remote; USD 25,000 - 36,000; Full time

Job summary

Lehigh Valley Health Network seeks a scheduling professional to manage diagnostic test and physician appointment scheduling. You will gather patient information, coordinate with physicians and offices, and communicate prep instructions clearly to patients.

Working from a remote role with day shifts, you will support both new and experienced staff, update demographic data, and help ensure smooth patient flow across multiple departments in the Lehigh Valley region.

Qualifications

• High School Diploma or GED required with 1 year scheduling experience.
• Proficient in basic scheduling procedures and familiar with diagnostic tests.

Responsibilities

• Gathers clinical information to schedule screening and diagnostic tests and physician appointments.
• Coordinates schedules with patients, physicians, office staff and ancillary departments as needed.
• Communicates and explains preps to patients in understandable terms.
• Identifies improvement opportunities and works with management to implement changes.
• Provides floor support for scheduling staff and serves as a resource to Patient Access.

Skills

Scheduling

Communication

Detail-oriented

Education

High School Diploma/GED

Tools

DEXA

Echo

MRI

Job description

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

SummaryAdministers diagnostic tests, preadmission testing, rehab and/or physician appointment schedule for hospital departments and/or physician practices.

Job Duties

Gathers clinical information to ensure appropriate scheduling of screening and diagnostic test procedures and/or physician appointments. Coordinates schedules with patients, physician, office staff and/or ancillary department as necessary. Communicates and dispenses instructions and explains the necessary preps to the patient or their designee in terms they can understand. Identifies opportunities for improvement and work with management team to implement change. Provides floor support for both new and tenured scheduling staff on an as needed basis. Serves as a resource for Patient Access staff, physicians, departments and referring offices. Verifies and updates patient Demographic information.

Minimum Qualifications

High School Diploma/GED 1 year scheduling experience within the Patient Access Center or Proficient in all basic scheduling procedures (e.g. DEXA, Echo, etc.) and has been trained on one or more complex diagnostic tests (e.g. IR, MRI) or experience scheduling physician appointments across multiple regions (Pocono, Lehigh Valley, Hazleton)

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. GD67a9hIXUYLehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift:Day Shift

Address:1200 S Cedar Crest Blvd

Primary Location:REMOTE IN PENNSYLVANIA

Position Type:Remote

Union:Not Applicable

Work Schedule:Monday-Friday; 9:30a-6p

Department:1012-99108 LVPG-L Strategic Operations