Senior Scheduler (Full-time, Days)

RRHS; United States; On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health in Pittsford, NY is seeking a Senior Scheduler to coordinate scheduling and maintenance of services across the Neck & Head Center. This full-time, 40-hour per week role supports patient flow and interdepartmental coordination.

Responsibilities include managing incoming calls, assisting with medical scheduling for multiple physicians, arranging transportation, and coordinating Interpreter Services to meet patient needs. Strong organization and communication are essential.

Qualifications

• Three or more years of healthcare experience.
• Strong analytical, computer, organizational, customer service, and communication skills.
• An equivalent combination of education and experience will be considered.

Responsibilities

• General Management. Manage incoming calls, greet customers, take messages as necessary; sort and distribute incoming mail; review patient letters for accuracy and assure outgoing mail is ready for the mailroom; communicate any problems related to scheduling practices; answer phone and assure calls are forwarded to answering machine or alternate phone numbers.
• Surgical Services. Coordinate surgical scheduling for multiple physicians, i.e. pre-admission history and physicals, diagnostic procedures, in-house procedures etc.; train others on scheduling.
• Transportation Services. Schedule timely and efficient transportation for patients to a skilled nursing facility, rehabilitation facility, or to their home address as needed.
• Interpreter Services. Coordinate and maintain the scheduling requirements of the Interpreter Services Department Interpreters, vendors and all Rochester Regional Health patient.

Skills

Healthcare experience

Analytical skills

Communication skills

Education

Equivalent combination of education and experience

Tools

IDX

CCS

Job description

Summary

As a Senior Scheduler, your exceptional organization and management skills are key to successful coordination of scheduling and maintenance of services throughout the system.

Job Title : Senior Scheduler

Department : Neck & Head Center

Location : 77 Sully's Trail 2nd Floor, Pittsford, NY 14534

Hours Per Week : 40, Full-time

Schedule : Monday-Friday, 8am-430pm

Required Qualifications

• Three (3) or more years of relevant healthcare experience
• Strong analytical, computer, organizational, customer service, and communication skills
• In lieu of a degree, an equivalent combination of education and experience will be considered

Preferred Qualifications

• For the transportation departments, knowledge of IDX and CCS is beneficial

Responsibilities

• General Management. Manage incoming calls, greet customers, take messages as necessary; sort and distribute incoming mail; review patient letters for accuracy and assure outgoing mail is ready for the mailroom; communicate any problems related to scheduling practices; answer phone and assure calls are forwarded to answering machine or alternate phone numbers.
• Surgical Services. Coordinate surgical scheduling for multiple physicians, i.e. pre-admission history and physicals, diagnostic procedures, in-house procedures etc.; train others on scheduling.
• Transportation Services. Schedule timely and efficient transportation for patients to a skilled nursing facility, rehabilitation facility, or to their home address as needed.
• Interpreter Services. Coordinate and maintain the scheduling requirements of the Interpreter Services Department Interpreters, vendors and all Rochester Regional Health patient.

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$18.00 - $21.00

CITY: Pittsford

POSTAL CODE: 14534

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.