Senior Scheduler (Full-time, Days)

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Rochester Regional Health in Rochester, NY, seeks a Senior Scheduler to coordinate scheduling and related services within the Bariatrics department. This full-time, 40-hour/week role offers a Monday–Friday schedule at Bariatrics, RGH, 1415 Portland Ave, Rochester, NY 14617.

You will manage patient appointments, pre-admission activities, diagnostic procedures, and transportation to facilities or home, ensuring efficient workflow and excellent service across multiple physicians.

Qualifications

• Strong analytical, computer, organizational, customer service and communication skills.
• For the transportation departments, knowledge of IDX and CCS is beneficial.

Responsibilities

• Manage incoming calls, greet customers, take messages, and handle mail routing.
• Coordinate surgical scheduling for multiple physicians, including pre-admission history and physicals, diagnostics, in-house procedures.
• Arrange transportation for patients to facilities or home as needed.
• Coordinate Interpreter Services scheduling with interpreters, vendors and all Rochester Regional Health patients.
• Train others on scheduling procedures.

Skills

Analytical skills

Computer skills

Organizational skills

Customer service

Communication skills

Education

Bachelor's degree in business/social sciences/HR or equivalent

Tools

IDX

CCS

Job description

SummaryAs a Senior Scheduler, your exceptional organization and management skills are key to successful coordination of scheduling and maintenance of services throughout the system.

JOB TITLE: Senior Scheduler

LOCATION: WNY - Bariatrics - RGH -1415 Portland Avenue Suite 225 Rochester, NY 14617

DEPARTMENT: Bariatrics

HOURS PER WEEK: 40, Full-time

SCHEDULE: Monday - Friday 8:00am - 4:30pm

RESPONSIBILITIES

General Management.

Manage incoming calls, greet customers, take messages as necessary; sort and distribute incoming mail; review patient letters for accuracy and assure outgoing mail is ready for the mailroom; communicate any problems related to scheduling practices; answer phone and assure calls are forwarded to answering machine or alternate phone numbers.

Surgical Services.

Coordinate surgical scheduling for multiple physicians, i.e. pre-admission history and physicals, diagnostic procedures, in-house procedures etc.; train others on scheduling.

Transportation Services.

Schedule timely and efficient transportation for patients to a skilled nursing facility, rehabilitation facility, or to their home address as needed.

Interpreter Services.

Coordinate and maintain the scheduling requirements of the Interpreter Services Department Interpreters, vendors and all Rochester Regional Health patient.

MINIMUM QUALIFICATIONS

Strong analytical, computer, organizational, customer service and communication skills

For the transportation departments, knowledge of IDX and CCS is beneficial

PREFERRED QUALIFICATIONS

Bachelor's degree in business, social sciences, human resources, or equivalent preferred. An equivalent combination of education and experience will be considered.

Three plus years of relevant healthcare experience preferred

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

PAY RANGE

$18.00 - $21.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.