Senior Scaled Customer Education Specialist

NextGenEnergyJobs; Northern (KY); Hybrid; USD 81,000 - 122,000; Full time

Job summary

Samsara is seeking an experienced Senior Scaled Customer Education Specialist to lead cohort-based, one-to-many training programs for a global customer base. You will design engaging learning journeys, deliver live sessions, and ensure adoption of our connected operations platform across industries.

You will build digital assets, leverage AI tools, and collaborate with Education and CS teams to close knowledge gaps while upholding Samsara’s customer-first principles.

Qualifications

• Experience delivering at-scale programs and live webinars to external audiences.
• Ability to create digital learning assets and job aids using AI tools.
• Strong presentation and facilitation skills for diverse audiences.
• Self-directed learner with analytical mindset to improve programs.

Responsibilities

• Build, deliver and facilitate cohort-based one:many programs for customers across onboarding to advanced product adoption.
• Design new experiences integrating physical and digital assets to live sessions and Community experiences.
• Produce and adapt training materials to reflect product changes and audience needs.
• Leverage in-house and external tools to optimize training delivery (e.g., community, AI).
• Demonstrate platform expertise and handle a wide range of customer questions during live sessions.
• Manage all live session logistics: registration, delivery, Q&A, polling, follow-up resources.
• Collaborate with CS Scale and Education teams to shape content for live training.
• Identify knowledge gaps and address them with Product and CS teams through programming.
• Champion Samsara’s cultural principles as we scale globally.

Skills

At-scale training

Live webinars

Instructional design

SaaS product training

Tools

LMS platforms

Community platforms

AI-assisted tooling

Job description

Senior Scaled Customer Education Specialist

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.

Key Responsibilities

• Do you want to join a dynamic, creative team? Samsara's Customer & Partner Education team is looking for a trainer to help us scale our reach and customer support globally. As a Senior Scaled Customer Education Specialist focused primarily on our Scale segment (i.e. Commercial and Mid-market accounts), you'll help thousands of customers derive immediate value from our connected operations platform. Across one:many digital programs, live webinars, and cohort-based training sessions, you'll guide customers through structured learning journeys, make complex platform concepts accessible and actionable, and ensure success at every stage of their journey — across transportation, construction, field services, and the many other industries Samsara serves.
• This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
• Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption
• Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
• Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs
• Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido)
• Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions
• Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
• Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events
• Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements

• Excellent communication, presentation, and facilitation skills. You make complex platform concepts clear and compelling for large, diverse audiences, both in your verbal delivery and in the materials you produce.
• Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
• Excellent interpersonal skills. You're dynamic and enthusiastic, and you connect well with people at any level of an organization.
• Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools.
• A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it.
• Self-directed and analytical. You can teach yourself new products and tools quickly and assess what customers most need to know.
• Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't.
• Strong prioritization skills. You handle multiple programs and sessions concurrently while staying organized, methodical, and detail-oriented.
• An eye for detail and polish in everything you produce.
• Comfortable working independently and as part of a team.
• 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.
• Familiarity with webinar and virtual classroom platforms and tools
• Experience with LMS and Community platforms, and customer education content development tools
• Background in SaaS product training
• The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
• $80,622.50
• —
• $121,950 USD
• At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
• Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.