Enterprise Implementation Consultant

NextGenEnergyJobs; Northern (KY); On-site; USD 89,000 - 135,000; Full time

Job summary

Samsara is seeking an Enterprise Customer Success Manager to guide our largest customers from onboarding to renewal. This remote role with 25% travel focuses on deploying and adopting Samsara’s IoT solutions across industries, collaborating with Sales, Support, and Product to drive value and adoption.

You will lead customer relationships, manage deployments, and create launch plans while ensuring high satisfaction and successful time-to-value for complex, multi-stakeholder accounts.

Qualifications

• 4+ years in senior Customer Success, account management, or strategic consulting role, Enterprise SaaS preferred.
• Travel up to 25% and ability to manage high-visibility priorities.
• Experience supporting or working with technical products.
• Strong problem solving and project management skills.
• Excellent consultative skills with end-to-end system implementations.

Responsibilities

• Advise and guide enterprise customers through onboarding, adoption, advocacy, and renewal.
• Own deployment and ensure quick time to value for customers.
• Collaborate with Sales, Support, Sales Engineering, and Product.
• Run training sessions and demonstrate Samsara’s technology to executives and users.
• Create launch plans and roadmaps to increase product usage; track progress and health.
• Champion Samsara’s cultural values as we scale globally.

Skills

Customer Success

Account Management

Project Management

Consultative Selling

Technical Understanding

Education

Bachelor’s degree

Job description

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.

Key Responsibilities

• Samsara’s Enterprise Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.
• In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship.
• Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a fast-growing company from within.
• This role requires exceptional customer-facing communication skills, the ability to understand a customer’s business quickly, and comfort in explaining technology products to both executives and day-to-day users. This is a remote role with 25% travel, open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases.
• Champion, role model, and embed Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices.

Requirements

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem solving & project management skills.
• Excellent consultative skills with experience in end-to-end system implementations.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.
• This position requires travel up to 25% of the time.
• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving a large and complex customer base in B2B SaaS.
• The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
• $88,979
• —
• $134,590 USD
• At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
• Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.