Enterprise Customer Success Manager

NextGenEnergyJobs; Northern (KY); Hybrid; USD 98,000 - 148,000; Full time

Job summary

Samsara is seeking a Senior Enterprise Customer Success Manager to partner with mid-to-large enterprise accounts, building multi-year success plans and aligning with executives to drive measurable outcomes that improve safety, efficiency, and sustainability.

You will collaborate across Sales, Support, Product, and Leadership, run workshops to understand business needs, and lead data-driven reviews that translate platform capabilities into value narratives for adoption and expansion.

Qualifications

• 4+ years in a Senior Customer Success, Account Management, or strategic consulting role.
• Strong priority management and high emotional intelligence for leading enterprise accounts.
• Ability to communicate with executives and cross-functional leaders.
• Experience with Enterprise SaaS is preferred.
• Bachelor’s degree from a 4-year institution.
• Willingness to travel up to 25%.

Responsibilities

• Collaborate with mid-to-large enterprise accounts to drive multi-year success plans.
• Align with executive stakeholders to translate data into measurable outcomes.
• Work cross-functionally with Sales, Support, Sales Engineering, Product, and leadership.
• Conduct workshops to understand customer business and co-create joint success plans.
• Lead data-driven business reviews with senior decision-makers to drive adoption and expansion.
• Explain Samsara platform capabilities to diverse businesses and champion its value narratives.
• Embed Samsara's cultural principles in global scale.

Skills

Senior Customer Success

Account Management

Strategic Consulting

Emotional Intelligence

Executive Communication

Education

Bachelor's degree

Job description

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.

Key Responsibilities

• Our Enterprise Core Customer Success Managers pick up where our Implementation team leaves off, partnering with mid-to-large enterprise accounts to drive wide-scale business transformation. You will spend your time building multi-year success plans and aligning with executive stakeholders to turn operational data into measurable outcomes. At Samsara, you are part of something bigger: improving the safety, efficiency, and sustainability of the operations that power our global economy.
• Because our platform is shaped by its users, you will work cross-functionally with Sales, Support, Sales Engineering, Product, and internal leadership to ensure our innovation is grounded in real-world operational challenges. This role allows you to make a tangible impact on safety, efficiency, and sustainability for the essential industries that power our world.
• This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro.
• Be on the front lines and ensure Samsara’s customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Conduct workshops to understand your customer's business, recommend how they can best leverage Samsara and partner with your customer on a joint success plan to achieve positive business outcomes.
• Own executive-level customer strategy by leading data-driven business reviews with senior decision-makers, aligning measurable outcomes to their operational priorities, and translating deep expertise in the Samsara platform into multi-product, industry-specific value narratives that drive adoption, expansion, and long-term partnership across complex enterprise organizations.
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Requirements

• 4+ years of experience in a Senior Customer Success, Account Management, or strategic consulting role.
• Exhibits solid priority management and high emotional intelligence required to lead through the demanding, high-visibility complexity of enterprise accounts, while maintaining a passion for taking initiative and going above and beyond in a dynamic, change-heavy environment.
• Adept at solving complex problems and communicating with executive stakeholders while maintaining poise in high-visibility enterprise accounts.
• Proven ability to build trust and communicate effectively with various stakeholders. This may include executives, Sales, Product, Support, and Engineering leaders, as well as regular users of our software.
• Experience supporting or working with technical products.
• Bachelor’s degree from a 4-year institution.
• This role requires up to 25% travel.
• Experience with Enterprise SaaS (preferred).
• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.
• The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
• $97,877.50
• —
• $148,050 USD
• At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
• Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.