Senior Product Training Specialist

NextGenEnergyJobs; Northern (KY); Hybrid; USD 81,000 - 122,000; Full time

Benefits offered by this job

Flexible remote model

Job summary

Samsara is seeking a Senior Product Training Specialist to scale our customer education across the Scale segment. You will design cohort-based programs, deliver live webinars, and guide thousands of users through structured learning journeys on our connected operations platform.

Based in the US, you’ll work with the Customer & Partner Education team to translate product concepts into actionable content, supervise live sessions, and continuously improve training based on engagement data and

Qualifications

• Excellent communication, presentation, and facilitation skills.
• Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
• Excellent interpersonal skills. You're dynamic and enthusiastic, and you connect well with people at any level of an organization.
• Ability to build digital learning assets using AI models and authoring/editing tools.
• Working grasp of instructional design and clear learning objectives.
• Self-directed and analytical; you can learn new products quickly and assess customer needs.
• Ability to analyze engagement and impact data and iterate content.
• Strong prioritization and multi-program management.

Responsibilities

• Build, deliver and facilitate cohort-based one:many training programs for customers, guiding groups from onboarding to adoption.
• Design experiences tying physical and digital assets to live sessions and Community experiences.
• Produce and adapt training materials to reflect product changes and audience needs.
• Manage live session logistics, including registration, delivery, Q&A, polls, and follow-ups.
• Collaborate with CS Scale and Education teams to shape content for live training and gather customer feedback.
• Identify knowledge gaps and address them with cross-team programming.
• Champion Samsara’s cultural principles as we scale globally.

Skills

Communication skills

Presentation skills

Facilitation

At-scale training experience

Interpersonal skills

Instructional design

Self-directed

Data analysis

Team collaboration

Tools

LMS platforms

Community platforms

Webinar platforms

Job description

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.

Responsibilities

• Do you want to join a dynamic, creative team? Samsara's Customer & Partner Education team is looking for a trainer to help us scale our reach and customer support globally. As a Senior Product Training Specialist focused primarily on our Scale segment (i.e. Commercial and Mid-market accounts), you'll help thousands of customers derive immediate value from our connected operations platform. Across one:many digital programs, live webinars, and cohort-based training sessions, you'll guide customers through structured learning journeys, make complex platform concepts accessible and actionable, and ensure success at every stage of their journey — across transportation, construction, field services, and the many other industries Samsara serves.
• This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
• Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption
• Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
• Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs
• Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido)
• Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions
• Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
• Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events
• Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements

• Excellent communication, presentation, and facilitation skills. You make complex platform concepts clear and compelling for large, diverse audiences, both in your verbal delivery and in the materials you produce.
• Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
• Excellent interpersonal skills. You're dynamic and enthusiastic, and you connect well with people at any level of an organization.
• Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools.
• A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it.
• Self-directed and analytical. You can teach yourself new products and tools quickly and assess what customers most need to know.
• Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't.
• Strong prioritization skills. You handle multiple programs and sessions concurrently while staying organized, methodical, and detail-oriented.
• An eye for detail and polish in everything you produce.
• Comfortable working independently and as part of a team.
• 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.
• Familiarity with webinar and virtual classroom platforms and tools
• Experience with LMS and Community platforms, and customer education content development tools
• Background in SaaS product training
• The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
• Annual Base Salary
• $80,622.50
• —
• $121,950 USD

Benefits

• At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
• Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.