Senior SATCOM Technical Support Engineer

L3Harris Technologies, Inc.; Colorado Springs (CO); Hybrid; USD 88,000 - 163,000; Full time

Benefits offered by this job

health and disability insurance

401(k) match

flexible spending accounts

EAP

education assistance

parental leave

paid time off

company-paid holidays

Job summary

L3Harris Technologies Inc. is seeking a Lead Technical Support Engineer for the Wideband Global SATCOM (WGS) program in Colorado Springs.

You will act as the senior technical SME supporting GSCCE operations, troubleshooting, training, and integration of new technologies to ensure mission continuity. The role requires a Top-Secret clearance, 9+ years of relevant experience (or 7+ years with a graduate degree, or 13 years without a degree), and ability to travel up to 20%.

Qualifications

• Active Top-Secret security clearance with ability to obtain SCI.
• Bachelor’s Degree with 9+ years of related experience; graduate degree with 7+ years; or 13 years of experience without a degree.
• WSOC/GSCCE operations experience including 2+ years as a system administrator in Windows/VM environments.
• DoD 8140/8570-M IAT Level 2 certification (e.g., Security+)

Responsibilities

• Provide expert technical assistance, analysis, and informal training on the WGS system and GSCCE.
• Serve as technical authority for GSCCE operations, troubleshooting, and performance improvements.
• Support operators and mission partners with clear, actionable technical guidance.
• Lead GSCCE troubleshooting and issue resolution for anomalies and deficiencies.
• Diagnose and resolve GSCCE issues promptly, targeting 4-hour resolutions.
• Escalate complex issues within 1 hour when higher-level support is required.
• Document all troubleshooting steps and actions within 48 hours of resolution.

Skills

Top-Secret clearance

Windows admin

VM/Virtual Machines

DoD 8140/8570 IAT2

Travel up to 20%

Education

Bachelor’s Degree

Graduate Degree

13 years experience (no degree)

Tools

Windows Server

Linux

SQL/Postgres

GSCCE knowledge

Job description

L3Harris Technologies Inc. is seeking a Lead Technical Support Engineer for the Wideband Global SATCOM (WGS) program in Colorado Springs.

You will act as the senior technical SME supporting GSCCE operations, troubleshooting, training, and integration of new technologies to ensure mission continuity. The role requires a Top-Secret clearance, 9+ years of relevant experience (or 7+ years with a graduate degree, or 13 years without a degree), and ability to travel up to 20%.