Lead, Technical Support Engineer (Wideband Global SATCOM)

L3Harris Technologies, Inc.; Colorado Springs (CO); Hybrid; USD 88,000 - 163,000; Full time

Benefits offered by this job

health and disability insurance

401(k) match

flexible spending accounts

EAP

education assistance

parental leave

paid time off

company-paid holidays

Job summary

L3Harris Technologies Inc. is seeking a Lead Technical Support Engineer for the Wideband Global SATCOM (WGS) program in Colorado Springs.

You will act as the senior technical SME supporting GSCCE operations, troubleshooting, training, and integration of new technologies to ensure mission continuity. The role requires a Top-Secret clearance, 9+ years of relevant experience (or 7+ years with a graduate degree, or 13 years without a degree), and ability to travel up to 20%.

Qualifications

• Active Top-Secret security clearance with ability to obtain SCI.
• Bachelor’s Degree with 9+ years of related experience; graduate degree with 7+ years; or 13 years of experience without a degree.
• WSOC/GSCCE operations experience including 2+ years as a system administrator in Windows/VM environments.
• DoD 8140/8570-M IAT Level 2 certification (e.g., Security+)

Responsibilities

• Provide expert technical assistance, analysis, and informal training on the WGS system and GSCCE.
• Serve as technical authority for GSCCE operations, troubleshooting, and performance improvements.
• Support operators and mission partners with clear, actionable technical guidance.
• Lead GSCCE troubleshooting and issue resolution for anomalies and deficiencies.
• Diagnose and resolve GSCCE issues promptly, targeting 4-hour resolutions.
• Escalate complex issues within 1 hour when higher-level support is required.
• Document all troubleshooting steps and actions within 48 hours of resolution.

Skills

Top-Secret clearance

Windows admin

VM/Virtual Machines

DoD 8140/8570 IAT2

Travel up to 20%

Education

Bachelor’s Degree

Graduate Degree

13 years experience (no degree)

Tools

Windows Server

Linux

SQL/Postgres

GSCCE knowledge

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Lead, Technical Support Engineer (Wideband Global SATCOM)

Job Code: 46110

Job Location: Colorado Springs, CO

Job Schedule: 5/8 - Employees work 8 hours per day, 5 days a week

Job Description:

L3Harris Technologies Inc. is seeking a Lead Technical Support Engineer to support the WSOTS II contract. The Wideband Global Satellite (WGS) Subject Matter Expert (SME) provides advanced technical expertise, operational analysis, troubleshooting, and training support for the WGS enterprise, with a primary focus on the Global SATCOM Configuration Control Element (GSCCE). This position serves as a senior technical resource supporting system operations, issue resolution, stakeholder coordination, procedural development, and integration of new technologies to enhance mission effectiveness and operational continuity. The WGS SME works closely with the watch office, SATCOM Systems Expert (SSE) team, 53 SOPS, Original Equipment Manufacturers (OEMs), technical writers, and other mission partners to diagnose problems, recommend solutions, develop procedures, and support training initiatives for GSCCE-related operations.

Essential Functions:

• Technical Assistance and Analysis
• Provide expert technical assistance, analysis, and informal training related to the WGS satellite system and GSCCE.
• Serve as a recognized technical authority for GSCCE operations, troubleshooting, and performance improvement.
• Support operators and mission partners by delivering clear, accurate, and actionable technical guidance.
• GSCCE Troubleshooting and Issue Resolution
• Lead troubleshooting efforts for GSCCE-related issues, anomalies, and operational deficiencies.
• Diagnose and resolve routine GSCCE issues promptly, with a goal of resolution within 4 hours.
• Escalate complex issues within 1 hour of determining that higher-level support is required.
• Maximize independent issue resolution prior to escalation through technical analysis, system review, and coordination.
• Document all troubleshooting steps, findings, and corrective actions in the appropriate system log within 48 hours of issue resolution.

Qualifications:

• Active Top-Secret security clearance, with ability to obtain SCI
• Bachelor’s Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.
• Relevant experience would be WGS/GSCCE operations experience, with specific experience in WSOC operations, to include 2 years minimum of system administrator experience with Windows and Virtual Machine environment.
• DoD 8140.01/8570.01-M IAT Level 2 certification (e.g. Security+)
• Ability to travel up to 20%

Preferred Additional Skills:

• Experience with the SATCOM apportionment planning and allocation processes taking into consideration all ground, space, and control networks, and operational control of sub-networks for apportioned SATCOM resources.
• Working knowledge of Linux, SQL and Postgres
• Strong skill set with Microsoft Office software applications
• Working knowledge of cybersecurity requirements
• Previous experience supporting DoD/government customers
• Demonstrated ability to work and grow in a dynamic, fast paced, team-oriented environment
• Experience developing, planning, operating, controlling, and/or managing military or commercial SATCOM systems and software. Examples of such systems and software include, but are not limited to the following:
• DoD Teleports and Gateways
• Service Teleports and Gateways
• Commercial Teleports and Gateways
• Satellite Communications Operations Centers and/or Watch Offices

In compliance with pay transparency requirements, the salary range for this role in Colorado state is $87,500-$162,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

L3Harris also offers a variety of benefits, including

• health and disability insurance
• 401(k) match
• flexible spending accounts
• EAP
• education assistance
• parental leave
• paid time off
• company-paid holidays

The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

The application window for this position will close on 12/31/2026.

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer.