Senior SAP Production & Ops Analyst - App Support

Sirtex; Woburn (MA); Hybrid; USD 124,000 - 155,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Bonus potential 10%

Job summary

Sirtex is seeking a SAP Business Analyst – Application Support focused on Production and Operations to join our Boston-area team. You will own ticket lifecycle, coordinate with AMS partners, and drive CRs while enabling end users with clear docs. Expect hybrid work: 3 days in office, 2 days remote, and collaboration with global stakeholders.

Strong SAP functional knowledge across PP, MM, QM, SD, plus production and supply-chain processes, is essential. US work authorization required.

Qualifications

• 6+ years supporting SAP in a business analyst, functional analyst, or application support role
• Hands-on functional knowledge of SAP PP (production orders, batch costing), MM, QM, or SD
• Practical understanding of shop-floor and supply-chain processes: production execution, procure-to-pay, quality inspection/notification, order-to-cash
• Demonstrated ticket-based support experience with SLA discipline (Zendesk, ServiceNow, or equivalent)
• Strong troubleshooting instinct and clear written communication with non-technical business users
• US work authorization; must be able to work on-site in the Boston area; no remote; no travel

Responsibilities

• Own end-to-end ticket lifecycle in Zendesk, and raise tickets in the E-Strategy AMS ticket system: intake, clarification, business-impact assessment, prioritization, resolution tracking, and closure
• Resolve L1 issues directly (master data, user error, authorization, transaction how-to, report output); reproduce and document L2+ issues for escalation to the AMS partner
• Apply importance-vs-urgency classification; keep the backlog visible and aging under control
• Follow up with the AMS partner against SLA; participate in recurring ticket review forums
• Gather and document CR requirements from Production/Operations (and, where relevant, Finance) business users; write clear functional descriptions for the implementation/AMS partner
• Coordinate business review and sign-off for production CRs; track CRs through to production release
• Maintain work instructions, FAQs, and how-to material; run refresher sessions for end users
• Document recurring issues and their resolutions to reduce repeat ticket volume

Skills

Communication

Problem-solving

Tools

SAP PP (production orders, batch costing)

SAP MM

SAP QM

SAP SD

Job description

Sirtex is seeking a SAP Business Analyst – Application Support focused on Production and Operations to join our Boston-area team. You will own ticket lifecycle, coordinate with AMS partners, and drive CRs while enabling end users with clear docs. Expect hybrid work: 3 days in office, 2 days remote, and collaboration with global stakeholders.

Strong SAP functional knowledge across PP, MM, QM, SD, plus production and supply-chain processes, is essential. US work authorization required.