SAP Business Analyst - Production & Ops (Hybrid, Boston)

Sirtex Medical; Woburn (MA); On-site; USD 124,000 - 155,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid time off

Job summary

Sirtex Medical seeks an experienced SAP Business Analyst to serve as the internal first point of contact for SAP application support, focusing on Production and Operations (PP, MM, QM, SD) with a secondary focus on Finance. The role manages ticket intake, analysis, and resolution, coordinating with external SAP partners.

Candidates must be local to Boston, MA, and adhere to a hybrid policy of 3 days in office and 2 remote days.

Qualifications

• 6+ years supporting SAP in a business analyst or application support role.
• Hands-on functional knowledge of SAP PP (production orders, batch costing), MM, QM, or SD.
• Practical understanding of shop-floor and supply-chain processes: production execution, procure-to-pay, quality inspection/notification, order-to-cash.
• Demonstrated ticket-based support experience with SLA discipline (Zendesk, ServiceNow, or equivalent).
• Strong troubleshooting instinct and clear written communication with non-technical business users.
• US work authorization; on-site in the Boston area; no remote; no travel.

Responsibilities

• Own end-to-end ticket lifecycle in Zendesk and coordinate with AMS partner for changes.
• Resolve L1 issues directly and document L2+ issues for escalation.
• Classify by importance-vs-urgency; maintain backlog and aging.
• Follow up with AMS partner against SLA and participate in reviews.

Skills

SAP

PP/MM/QM/SD

Zendesk/ServiceNow

Analytical thinking

Clear communicator

Tools

Zendesk

ServiceNow

AMS ticket system

S/4HANA

Job description

Sirtex Medical seeks an experienced SAP Business Analyst to serve as the internal first point of contact for SAP application support, focusing on Production and Operations (PP, MM, QM, SD) with a secondary focus on Finance. The role manages ticket intake, analysis, and resolution, coordinating with external SAP partners.

Candidates must be local to Boston, MA, and adhere to a hybrid policy of 3 days in office and 2 remote days.