SAP Production & Operations Analyst – App Support (Hybrid)

SmartRecruiters, Inc.; Boston (MA); Hybrid; USD 124,000 - 155,000; Full time

Benefits offered by this job

Health insurance

401k matching

Job summary

Sirtex Medical is seeking an SAP Business Analyst focused on Production and Operations to serve as the internal first point of contact for SAP application support. The role emphasizes Production and Operations (PP, MM, QM, SD) with a secondary focus on Finance (FI).

It handles ticket intake, analysis, and resolution, coordinating with AMS partners for changes needing config or development. Candidates must be local to Boston and adhere to a hybrid policy (3 days in office, 2 days remote).

Qualifications

• 6+ years supporting SAP in a business analyst, functional analyst, or application support role.
• Hands-on functional knowledge of SAP PP (production orders, batch costing), MM, QM, or SD.
• Practical understanding of shop-floor and supply-chain processes: production execution, procure-to-pay, quality inspection/notification, order-to-cash.
• Demonstrated ticket-based support experience with SLA discipline (Zendesk, ServiceNow, or equivalent).
• Strong troubleshooting instinct and clear written communication with non-technical business users.
• US work authorization; must be able to work on-site in the Boston area; no remote; no travel.

Responsibilities

• Own end-to-end ticket lifecycle in Zendesk and queue tickets in the E-Strategy AMS ticket system; intake, clarification, business-impact assessment, prioritization, resolution tracking, and closure.
• Resolve L1 issues directly (master data, user error, authorization, transaction how-to, report output); reproduce and document L2+ issues for escalation to the AMS partner.
• Apply importance-vs-urgency classification; keep the backlog visible and aging under control.
• Follow up with the AMS partner against SLA; participate in recurring ticket review forums.
• Gather and document CR requirements; write clear functional descriptions for implementation/AMS partner; coordinate business review and sign-off for production CRs; track CRs through to production release; maintain CR pipeline and status reporting.

Skills

Six-plus years SAP experience

SAP PP (production orders)

SAP MM

SAP QM

SAP SD

Ticket-based support

Clear written communication

Tools

Zendesk

ServiceNow

Job description

Sirtex Medical is seeking an SAP Business Analyst focused on Production and Operations to serve as the internal first point of contact for SAP application support. The role emphasizes Production and Operations (PP, MM, QM, SD) with a secondary focus on Finance (FI).

It handles ticket intake, analysis, and resolution, coordinating with AMS partners for changes needing config or development. Candidates must be local to Boston and adhere to a hybrid policy (3 days in office, 2 days remote).