Customer Service Representative

Timken; Northern (KY); Hybrid; USD 60,000 - 74,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off

Job summary

Timken is seeking a Customer Service Representative to act as the critical link between customers, sales, manufacturing operations, and supply chain. You will manage orders, respond to inquiries, coordinate deliveries, and resolve issues to ensure an exceptional customer experience throughout order fulfillment.

The ideal candidate has 5+ years in customer service or order management, experience with SAP, and strong communication, organizational, and multitasking skills in a fast-paced

Qualifications

• Associate's degree or equivalent work experience.
• 5+ years in customer service, support, order management, or inside sales.
• Experience working with SAP platform.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency in MS Office Suite (Excel, Outlook, Teams).
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and customer-focused mindset.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Serve as the primary point of contact for customers regarding orders, deliveries, product availability, pricing, and general inquiries.
• Process customer orders accurately and efficiently within SAP system.
• Monitor order status and proactively communicate updates, delays, or changes to customers.
• Coordinate with production planning, supply chain, logistics, engineering, and sales teams to ensure customer requirements are met.
• Review and maintain customer forecasts and demand requirements.
• Manage customer requests, complaints, and concerns, ensuring timely resolution and follow-up.
• Track and communicate delivery schedules, shipment information, and backlog status.
• Support account management activities by developing strong relationships with customers and internal stakeholders.
• Maintain accurate customer records and documentation.
• Support continuous improvement initiatives focused on customer satisfaction and operational efficiency.
• Participate in customer meetings and cross-functional planning discussions as needed.
• Ensure compliance with company policies, quality standards, and customer requirements.

Skills

Communication skills

Organizational skills

Time management

Customer-focused

Team collaboration

Problem-solving

Independent work

Education

Associate's degree or equivalent

Tools

SAP

Job description

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What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

The Customer Service Representative serves as a critical link between our customers, sales team, manufacturing operations, and supply chain functions. This position is responsible for managing customer orders, responding to inquiries, coordinating deliveries, resolving issues, and ensuring exceptional customer experience throughout the order fulfillment process.

The ideal candidate is proactive, detail-oriented, organized, and thrives in a fast-paced manufacturing environment. Experience supporting industrial, manufacturing, or engineered product customers is highly preferred.

Key Responsibilities

• Serve as the primary point of contact for customers regarding orders, deliveries, product availability, pricing, and general inquiries.
• Process customer orders accurately and efficiently within SAP system.
• Monitor order status and proactively communicate updates, delays, or changes to customers.
• Coordinate with production planning, supply chain, logistics, engineering, and sales teams to ensure customer requirements are met.
• Review and maintain customer forecasts and demand requirements.
• Manage customer requests, complaints, and concerns, ensuring timely resolution and follow-up.
• Track and communicate delivery schedules, shipment information, and backlog status.
• Support account management activities by developing strong relationships with customers and internal stakeholders.
• Maintain accurate customer records and documentation.
• Support continuous improvement initiatives focused on customer satisfaction and operational efficiency.
• Participate in customer meetings and cross-functional planning discussions as needed.
• Ensure compliance with company policies, quality standards, and customer requirements.

Qualifications (Required)

• Associate's degree or equivalent work experience.
• 5+ years of customer service, customer support, order management, or inside sales experience.
• Experience working with SAP platform.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Teams.
• Demonstrated ability to prioritize multiple tasks in a fast-paced environment.
• Strong problem-solving and customer-focused mindset.
• Ability to work independently and collaboratively within a team environment.

Knowledge, Skill & Abilities

• Exceptional customer relationship management skills.
• Strong attention to detail and accuracy.
• Ability to communicate effectively with customers at all organizational levels.
• Analytical mindset with the ability to interpret data and identify solutions.
• Ability to manage competing priorities while maintaining a high level of service.
• Professionalism, adaptability, and a positive attitude.
• Strong collaboration skills across multiple departments and locations.
• Salary Range:The yearly compensation for this role is $60,000 - $74,000 and is commensurate with experience and qualifications. Actual pay may be higher or lower than the posted range.
• Benefits:Comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, tuition reimbursement, and more.
• Other Compensation: Includes participation in a short-term incentive program and wellness incentives.

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences, and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.

Timken is a global technology leader in engineered bearings and industrial motion. Our expanding portfolio of next-generation solutions helps customers around the world improve efficiency, solve their toughest challenges, and push the boundaries of performance. We employ 19,000 people globally, operate from 45 countries, and posted $4.6 billion in sales in 2025.
We have been recognized as one of America's Most Responsible Companies 6x by Newsweek and one of the World's Most Ethical Companies 15x by Ethisphere.

Why Choose Timken?

• Over a century of knowledge and innovation
  
• A culture of top performance
  
• Products that contribute to a sustainable world
  
• A conviction to improve communities around us
  
• Competitive salary and benefits
  

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