Senior SAP O2C & SD Specialist — Hybrid Remote 1 Day
Parker Hannifin Corporation
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Job summary
Parker Hannifin Corporation is seeking an experienced Senior SAP Order to Cash (OTC) & Customer Service Specialist to lead design, configuration, and support of SAP ECC solutions across the full OTC lifecycle. The role is based in Erie, PA with a schedule of four days onsite and one day remote, requiring travel up to 10-15% for project needs.
You will partner with business stakeholders and IT teams to deliver scalable SAP solutions, manage end-to-end OTC processes, and support ABAP development
Qualifications
- Bachelor's degree in IT, Supply Chain, Business, Engineering, or related field.
- 5+ years SAP functional experience in SAP SD / OTC / CS.
- Strong hands-on configuration experience in end-to-end O2C processes SAP SD, Stockroom, CS and related Sales & Service processes.
- Experience with at least three full SAP implementations or major rollout projects.
Responsibilities
- Lead SAP OTC process design, configuration, testing, deployment, and support across SAP ECC environments.
- Partner with business stakeholders to gather requirements, analyze current-state processes, and define future-state solutions.
- Configure and support core SAP SD & CS functionality, including: Sales orders; Pricing and condition techniques; Availability check and ATP; Delivery & Shipping processing; Billing and invoicing; Returns management, Credit and debit memo processing; Output management; OTC Master Data.
- Support integrations between SAP SD and related modules, including FI/CO, MM, PP, Stockroom management, GTS, and CRM/eCommerce platforms.
- Design and support end-to-end OTC processes such as quote-to-order, order fulfillment, billing, revenue recognition, and accounts receivable integration.
- Lead or participate in SAP ECC rollout, enhancement, and optimization initiatives.
- Collaborate with technical teams on ABAP development, integration design, middleware, EDI, APIs, and data migration.
- Develop test scripts, support all testing cycles, provide end-user training, documentation, and post-go-live support.
- Support cutover planning, go-live execution, hyper care, and post-production stabilization.
- Troubleshoot production issues, perform root cause analysis, and deliver timely resolutions.
- Ensure SAP solutions comply with internal controls, audit requirements, and enterprise architecture standards.
Skills
Education
Tools
Job description
Parker Hannifin Corporation is seeking an experienced Senior SAP Order to Cash (OTC) & Customer Service Specialist to lead design, configuration, and support of SAP ECC solutions across the full OTC lifecycle. The role is based in Erie, PA with a schedule of four days onsite and one day remote, requiring travel up to 10-15% for project needs.
You will partner with business stakeholders and IT teams to deliver scalable SAP solutions, manage end-to-end OTC processes, and support ABAP development
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