Senior SAP OTC & Customer Service Lead — Hybrid

ALKU

Erie (Erie County)

Hybrid

USD 90,000 - 130,000

Full time

2 days ago

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Job summary

ALKU in Erie, PA seeks a Senior SAP Order to Cash (O2C) & Customer Service Specialist to lead, design, configure and support SAP ECC solutions across the full OTC lifecycle. The role partners business stakeholders, IT teams, and vendors to deliver scalable SAP solutions for global operations.

The position is based in Erie, PA with a 4 days onsite and 1 day remote schedule; up to 10-15% travel may be required.

Qualifications

5+ years of SAP functional experience in SAP SD / Order-to-Cash / Customer Service.
Hands-on configuration experience across end-to-end OTC processes in SAP SD, CS and related modules.
Experience with three full SAP implementations or major rollout projects.
Strong knowledge of integration with FI/CO, MM, PP and CRM/eCommerce platforms.

Responsibilities

Lead SAP OTC process design, configuration, testing, deployment and support.
Collaborate with stakeholders to gather requirements and define future-state solutions.
Configure sales orders, pricing, availability checks, delivery, billing, returns, and master data.
Support integrations between SAP SD and related modules (FI/CO, MM, CRM).
Develop test scripts and support testing cycles; provide end-user training and go-live support.