Global SAP SD/OTC Specialist — Digital & IT Lead

Parker Hannifin Corporation; Cleveland (OH); On-site; USD 100,000 - 140,000; Full time

Job summary

Parker Hannifin Corporation is seeking a Digital and IT SAP Sales and Customer Service Functional Specialist to define and improve business processes related to SAP S/4HANA SD and OTC, with a focus on end‑to‑end delivery and user enablement.

You will lead global initiatives, analyze processes, support new technologies, and collaborate across business partners and IT teams to optimize quote‑to‑cash workflows and related integrations, including Salesforce where applicable.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field (or international equivalent).
• 5+ years of hands‑on SAP SD/S/4HANA experience preferred, including production support for Order‑to‑Cash (O2C/OTC) operations.
• Proven SAP SD/OTC experience with strong S/4HANA implementation exposure and logistics/process optimization experience.

Responsibilities

• Lead or co‑lead complex and/or global Digital and IT initiatives, delivering results on time and ensuring consistent deployment of standard processes and functionality worldwide.
• Perform system and process analysis; interpret data to identify gaps and recommend improvements within IT and/or the business function.
• Support the development and implementation of new technologies/services, including status communication, stakeholder reporting, and project closure activities.
• Build strong relationships with business partners and collaborate on future capabilities and enhancements.
• Communicate decisions and formalize recommendations impacting the area of responsibility to the manager, business partners, and key stakeholders as appropriate.
• Serve as a point of contact for communications, coordination, and expectation management with third‑party IT and service vendors.

Skills

SAP SD

S/4HANA

OTC

Process optimization

Stakeholder communication

Education

Bachelor's degree in CS/IS

Tools

Salesforce

SAP

Job description

Parker Hannifin Corporation is seeking a Digital and IT SAP Sales and Customer Service Functional Specialist to define and improve business processes related to SAP S/4HANA SD and OTC, with a focus on end‑to‑end delivery and user enablement.

You will lead global initiatives, analyze processes, support new technologies, and collaborate across business partners and IT teams to optimize quote‑to‑cash workflows and related integrations, including Salesforce where applicable.