Senior SAP Field Service Management Analyst

Cintas Corporation; Mason, Northern (OH, KY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive Pay

401(k) & ESOP

Life and Disability Insurance

Paid Time Off

Career Development

Job summary

Cintas Corporation is seeking a seasoned SAP Functional Analyst-Level 3-Field Service Management in Mason, OH to implement, configure, and support SAP FSM across the end-to-end service lifecycle. You will design field service processes, enable efficient dispatching, and ensure seamless integration with S/4HANA Service and CPI.

Ideal candidates bring 5+ years of FSM experience, strong techno-functional skills, and proven ability to collaborate with S/4HANA teams on service orders, data

Qualifications

• Bachelor’s degree or foreign educational equivalent.
• Minimum of 5 years of experience in SAP Field Service Management (FSM).
• Hands-on experience integrating SAP FSM with SAP S/4HANA Service with SAP CPI.
• Strong techno-functional knowledge of SAP FSM components such as planning and dispatching, master data configuration, authorization and security, SAP FSM SDK and extension framework, Smart Forms and checklists, Business Rules and workflows.
• Experience working in integration with S/4HANA Service Management, Project Systems and Plant Maintenance via SAP CPI.

Responsibilities

• Implement, configure, and support SAP Field Service Management (FSM).
• Design and manage end-to-end field service processes, including field technician dispatching and scheduling.
• Mobile execution with SSAM.
• Time, material, and expense capture.
• Integrate SAP FSM with SAP S/4HANA Service Management via SAP CPI.
• Collaborate with SAP S/4HANA teams to support service orders and confirmations.
• Support master data and transaction data synchronization between S/4HANA and FSM.
• Execute testing cycles (unit, integration, UAT) and support go-live activities.
• Troubleshoot production issues and provide ongoing application support.
• Prepare functional specifications and coordinate with technical teams.
• Create documentation, user training materials, and support knowledge transfer.
• Support continuous improvement initiatives and system enhancements.

Skills

SAP FSM expertise

CPI integration

End-to-end FSM processes

Dispatching & scheduling

S/4HANA integration

Education

Bachelor’s degree in IT or related field

Tools

SAP FSM

SAP S/4HANA

SAP CPI

SSAM

SAP FSM SDK

Job description

Cintas Corporation is seeking a seasoned SAP Functional Analyst-Level 3-Field Service Management in Mason, OH to implement, configure, and support SAP FSM across the end-to-end service lifecycle. You will design field service processes, enable efficient dispatching, and ensure seamless integration with S/4HANA Service and CPI.

Ideal candidates bring 5+ years of FSM experience, strong techno-functional skills, and proven ability to collaborate with S/4HANA teams on service orders, data