SAP Functional Analyst-Level 3-Service Management

Cintas Corporation; Mason, Northern (OH, KY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Insurance (Life/AD&D)

Paid Time Off

Career Development

Job summary

Cintas Corporation in Mason, OH, is seeking an SAP Functional Analyst-Level 3-Service Management to implement, configure and support SAP S/4HANA Service. You will optimize service order management, contracts, and billing while integrating with finance, logistics, FSM and SSAM.

Responsibilities include configuring service modules, designing end-to-end service workflows, collaborating with ABAP/CTP/CPI and FSM teams, and conducting migrations, testing and documentation for a successful S/4HANA

Qualifications

• Bachelor’s degree or equivalent in related field or experience.
• Minimum 5 years in SAP S/4 Service.
• Strong configuration experience across service modules and pricing.

Responsibilities

• Configure, implement, and support SAP S/4HANA Service Management.
• Design end-to-end service processes: contracts, orders, SLAs, and quotations.
• Collaborate with stakeholders and translate requirements into functional solutions.
• Coordinate with ABAP/CTP/CPI/FSM teams for integration and CDS/Fiori work.
• Support data migration, master data setup, testing, and deployment.

Skills

SAP S/4HANA Service

Service Management configuration

End-to-end service processes

Education

Bachelor’s degree or equivalent

Tools

ABAP

SAP CPI

Fiori Apps

CDS Views

Job description

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Title: SAP Functional Analyst-Level 3-Service Management

Location:

Mason, OH, US, 45040

Requisition Number: 233540

Job Description

Cintas is seeking an SAP Functional Analyst-Level 3-Service Management who will be primarily responsible for implementing, configuring, and supporting SAP S/4HANA Service to enable efficient, end-to-end service operations. This role focuses on optimizing service order management, service contracts, repair processes, and service billing while ensuring seamless integration with finance, logistics, SAP FSM, and SSAM.

Key responsibilities include, but are not limited to:

• Configure, implement, and support SAP S/4HANA Service Management
• Design and manage end-to-end service processes including:
  • Service contract, service orders, service quotations, and confirmations
  • In-house and field service execution
  • Service contracts and service level agreements (SLAs)
• Collaborate with business stakeholders to gather requirements and translate them into functional solutions
• Create functional specifications and coordinate with ABAP and CTP, CPI and FSM integration developer teams with knowledge of CDS Views, Fiori Apps, enhancements to service workflows
• Support data migration and master data setup (equipment, service products, partners, contacts, territories)
• Execute configuration, testing (unit, integration, UAT), and deployment activities
• Prepare documentation, user training, and knowledge transfer materials
• Support continue improvement, system upgrades, and S/4HANA transformations

Skills/Qualifications

Required:

• Bachelor’s degree (or foreign educational equivalent) or equivalent based on education and/or experience
• Minimum of 5 years of experience in SAP S/4 Service
• Strong configuration experience across Service Quotations, Service Orders, and Service Confirmations, including transaction types, item categories, SLA profiles, confirmation controls, and lifecycle integration from request through execution and billing.
• Hands‑on configuration of Service Contracts, SLA definitions, response profiles, entitlement checks, and end‑to‑end pricing (condition technique).
• Expertise in configuring Service Master Data and organizational structures, including Service Organizations and assignment to controlling objects, Plants and Storage Locations for service parts and Alignment of service execution with finance and logistics structures.
• Advanced configuration of Actions, Text, Partner, and Date Determination Profiles, enabling automated behaviors for service execution, SLA tracking, partner assignment, scheduling logic, and downstream integration readiness.
• Configuration experience in Fiori‑first S/4HANA Service landscapes, including: Fiori Catalogs & Groups, Role‑based access to service applications, Field enablement/suppression in collaboration with development and Functional specifications for Custom Fiori Applications.
• Experience with cross‑module integration (SD, MM, FI/CO, PTP, RTR, ECM, FSM, SSAM) and external legacy systems via SAP CPI.

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Information Technology
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

Nearest Major Market: Cincinnati
Job Segment: SAP, Data Conversion, ERP, Service Manager, ABAP, Technology, Data, Customer Service