SAP Functional Analyst-Level 3-Field Service Management

Cintas Corporation; Mason, Northern (OH, KY); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Competitive Pay

401(k) & ESOP

Life and Disability Insurance

Paid Time Off

Career Development

Job summary

Cintas Corporation is seeking a seasoned SAP Functional Analyst-Level 3-Field Service Management in Mason, OH to implement, configure, and support SAP FSM across the end-to-end service lifecycle. You will design field service processes, enable efficient dispatching, and ensure seamless integration with S/4HANA Service and CPI.

Ideal candidates bring 5+ years of FSM experience, strong techno-functional skills, and proven ability to collaborate with S/4HANA teams on service orders, data

Qualifications

• Bachelor’s degree or foreign educational equivalent.
• Minimum of 5 years of experience in SAP Field Service Management (FSM).
• Hands-on experience integrating SAP FSM with SAP S/4HANA Service with SAP CPI.
• Strong techno-functional knowledge of SAP FSM components such as planning and dispatching, master data configuration, authorization and security, SAP FSM SDK and extension framework, Smart Forms and checklists, Business Rules and workflows.
• Experience working in integration with S/4HANA Service Management, Project Systems and Plant Maintenance via SAP CPI.

Responsibilities

• Implement, configure, and support SAP Field Service Management (FSM).
• Design and manage end-to-end field service processes, including field technician dispatching and scheduling.
• Mobile execution with SSAM.
• Time, material, and expense capture.
• Integrate SAP FSM with SAP S/4HANA Service Management via SAP CPI.
• Collaborate with SAP S/4HANA teams to support service orders and confirmations.
• Support master data and transaction data synchronization between S/4HANA and FSM.
• Execute testing cycles (unit, integration, UAT) and support go-live activities.
• Troubleshoot production issues and provide ongoing application support.
• Prepare functional specifications and coordinate with technical teams.
• Create documentation, user training materials, and support knowledge transfer.
• Support continuous improvement initiatives and system enhancements.

Skills

SAP FSM expertise

CPI integration

End-to-end FSM processes

Dispatching & scheduling

S/4HANA integration

Education

Bachelor’s degree in IT or related field

Tools

SAP FSM

SAP S/4HANA

SAP CPI

SSAM

SAP FSM SDK

Job description

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Title: SAP Functional Analyst-Level 3-Field Service Management

Location: Mason, OH, US, 45040

Requisition Number: 233543

Job Description

Cintas is seeking a SAP Functional Analyst-Level 3-Field Service Management who will be primarily responsible for implementing, configuring, and supporting SAP FSM to enable efficient planning, execution, and monitoring of field service operations. This role ensures seamless integration between SAP FSM and SAP S/4HANA Service, delivering an end‑to‑end digital field service experience from service process through execution, confirmation, and ability to translate dispatcher & operations needs into FSM solutions.

Key Responsibilities include but are not limited to:

• Implement, configure, and support SAP Field Service Management (FSM)
• Design and manage end‑to‑end field service processes, including:
• Field technician dispatching and scheduling
• Mobile execution with SSAM
• Time, material, and expense capture
• Integrate SAP FSM with SAP S/4HANA Service Management via SAP CPI
• Collaborate with SAP S/4HANA teams to support:
• Service orders and confirmations
• Equipment and functional location data
• Support master data and transaction data synchronization between S/4HANA and FSM
• Execute testing cycles (unit, integration, UAT) and support go‑live activities
• Troubleshoot production issues and provide ongoing application support
• Prepare functional specifications and coordinate with technical teams
• Create documentation, user training materials, and support knowledge transfer
• Support continuous improvement initiatives and system enhancements

Skills/Qualifications

Required

• Bachelor’s degree (or foreign educational equivalent) or equivalent based on education and/or experience
• Minimum of 5 years of experience in SAP Field Service Management (FSM)
• Hands‑on experience integrating SAP FSM with SAP S/4HANA Service with SAP CPI
• Strong techno functional knowledge of SAP FSM components such as planning and dispatching, master data configuration, authorization and security, SAP FSM SDK and extension framework, Smart Forms and checklists, Business Rules and workflows.
• Experience working in integration with S/4HANA Service Management, Project Systems and Plant Maintenance via SAP CPI.

Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

This job posting will remain open for at least five (5) days.

Job Category: Information Technology
Organization: Operations
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift

Nearest Major Market: Cincinnati
Job Segment: Field Service, SAP, ERP, Maintenance, Service Manager, Manufacturing, Technology, Customer Service