Senior SAP EWM AMS Consultant

Robotics Technologies LLC; Mundelein (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Robotics Technologies LLC seeks an experienced Senior SAP EWM AMS Consultant to lead AMS delivery, production support, and transition activities from an incumbent vendor. The role covers Decentralized and Embedded SAP EWM with onsite and offshore coordination, incident management, and ITIL-based governance.

The ideal candidate will have hands-on AMS transition experience, strong knowledge of inbound/outbound warehouse processes, HU, Wave Management, RF, Labor Management, Slotting, and

Qualifications

• Strong SAP EWM AMS delivery and production support experience.
• Mandatory: Hands-on AMS transition experience as a Receiving Lead from an incumbent vendor.
• Expertise in Decentralized and Embedded SAP EWM.
• Strong incident management, SLA governance, RCA, and ITIL process knowledge.
• Functional expertise in Inbound/Outbound, HU, Wave Management, RF, Labor Management, Slotting, and Cross‑Docking.
• Experience managing onsite/offshore teams and client stakeholders.

Responsibilities

• Lead SAP EWM AMS delivery, application support, and production operations.
• Manage end‑to‑end AMS transition activities as a Receiving Lead from an incumbent vendor.
• Support and troubleshoot complex SAP EWM production issues while ensuring business continuity.
• Manage incident resolution, SLA compliance, root cause analysis (RCA), and preventive actions.
• Follow ITIL processes and establish effective support and service governance practices.
• Provide functional expertise across inbound and outbound warehouse processes.
• Manage Handling Units (HU), Wave Management, RF Framework, Labor Management, Slotting, and Cross‑Docking.
• Support both Decentralized and Embedded SAP EWM environments.
• Coordinate onsite and offshore support teams to ensure timely delivery and service quality.
• Collaborate with client stakeholders, business users, and technical teams to resolve issues and improve operations.

Skills

SAP EWM

AMS delivery

Production support

Incident management

ITIL processes

Team leadership

Onsite/offshore coordination

Stakeholder management

Inbound/Outbound

Decentralized EWM

Embedded EWM

Tools

RF Framework

SAP GUI

Job description

We are seeking an experienced Senior SAP EWM AMS Consultant with strong Application Management Services (AMS) delivery and production support expertise. The ideal candidate must have hands‑on experience leading AMS transitions as a Receiving Lead from an incumbent vendor, along with deep functional knowledge of Decentralized and Embedded SAP EWM.

Key Responsibilities :

Lead SAP EWM AMS delivery, application support, and production operations.

Manage end‑to‑end AMS transition activities as a Receiving Lead from an incumbent vendor.

Support and troubleshoot complex SAP EWM production issues while ensuring business continuity.

Manage incident resolution, SLA compliance, root cause analysis (RCA), and preventive actions.

Follow ITIL processes and establish effective support and service governance practices.

Provide functional expertise across inbound and outbound warehouse processes.

Manage Handling Units (HU), Wave Management, RF Framework, Labor Management, Slotting, and Cross‑Docking.

Support both Decentralized and Embedded SAP EWM environments.

Coordinate onsite and offshore support teams to ensure timely delivery and service quality.

Collaborate with client stakeholders, business users, and technical teams to resolve issues and improve operations.

Mandatory Skills

Strong SAP EWM AMS delivery and production support experience.

Mandatory: Hands‑on AMS transition experience as a Receiving Lead from an incumbent vendor.

Expertise in Decentralized and Embedded SAP EWM.

Strong incident management, SLA governance, RCA, and ITIL process knowledge.

Functional expertise in Inbound/Outbound, HU, Wave Management, RF, Labor Management, Slotting, and Cross‑Docking.

Experience managing onsite/offshore teams and client stakeholders.

Preferred Candidate Profile

Strong troubleshooting, analytical, and problem‑solving skills.

Excellent communication and stakeholder management abilities.

Proven experience managing critical production incidents and service delivery.

Ability to lead transition activities and maintain stable SAP EWM operations.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.